Job details

Part Time Call Center Agent

IMMEDIATELY HIRING: Part-TIme Customer Service and Call Center Professionals!CEC Entertainment is currently recruiting Part-Time Call Center/Party Planners to join our rockstar team.CEC Entertainment dedicates itself to ensuring that Chuck E. Cheese’s is the premier family dining and entertainment restaurant in the WORLD! If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for consideration today! Must have open availability for evenings and weekends.ROCKSTAR ESSENTIALS FOR THE ROLE:1) Able to work a flexible schedule, including weekends, to support business needs.2) Takes incoming telephone calls from our Chuck E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours.3) Responds appropriately to our Chuck E. Cheese guest objections and questions.4) Delivers accurate description of service regarding birthday parties and fundraising campaigns.5) Records each call by accurately documenting status and comments in the appropriate database or platform.6) Maintains a high level of service with our Chuck E. Cheese guests and strives to exceed performance targets.7) Develops and maintains productive working relationship with our other Chuck E. Cheese rockstar members.8) Promotes and maintains a positive, professional image.9) Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.EDUCATION and/or EXPERIENCE:1) High school diploma or equivalent required; some post high school education desirable2) 1 year of customer service, administrative and/or sales experience required3) Call Center experience a plusQUALIFICATIONS:1) Clear verbal communication, written communication, and reading comprehension in English.2) Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).3) Basic use of standard office equipment (i.e., telephone, computer).4) Strong interpersonal and customer service skills with a sales mentality.5) Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.6) Application of good judgment and decision making.7) Ability to work efficiently both independently and as part of a team.8) Ability to prioritize work to meet deadlines and productivity goals.9) Ability to work under pressure and cope with stress effectively.PHYSICAL DEMANDS:1) Must be able to sit in a chair for extended periods of time.2) Must be able to regularly speak and hear via telephone headset.3) Must be able to regularly type on a keyboard and use computer mouse.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#Diversity #Equity #CultureThe Company:CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.Benefits:CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.• * *At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.APPLY NOWJob Type: Part-timeBenefits:• Health insurance• Paid time offSchedule:• Monday to FridayWork Location: In person

Chuck E. Cheese Glassdoor Company Review

3.6

Chuck E. Cheese DE&I Review

No rating

CEO of Chuck E. Cheese

David McKillips

Approve of CEO

Average salary estimate

$30500 / YEARLY (est.)

min

max

$28000K

$33000K

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What You Should Know About Part Time Call Center Agent, Chuck E. Cheese

Join CEC Entertainment as a Part-Time Call Center Agent and be part of a rockstar team dedicated to creating memorable experiences at Chuck E. Cheese in Irving, TX! We’re on the lookout for passionate individuals who thrive in customer service and want to be involved in planning joyous birthday celebrations and events. As a Call Center Agent, you’ll take incoming calls from our delighted guests, addressing their inquiries and helping them understand the fabulous services we offer, particularly when it comes to birthday parties and fundraising campaigns. Your clear communication skills will shine as you deliver scripted messages and respond to guests’ questions and concerns. This role requires flexibility with your schedule, often needing you to work evenings and weekends, so if you're ready to dive into a dynamic environment where every call makes a difference, we want you! You'll maintain a high level of service, record call details accurately in our databases, and collaborate with your fellow team members to create a positive experience for all. A high school diploma and a year of customer service experience are essential, and familiarity with call centers is a plus! If you’re enthusiastic, can operate standard office equipment, and have strong interpersonal skills, apply today and help us keep Chuck E. Cheese a place where a kid can truly be a kid!

Frequently Asked Questions (FAQs) for Part Time Call Center Agent Role at Chuck E. Cheese

What are the main responsibilities of a Part-Time Call Center Agent at CEC Entertainment?

As a Part-Time Call Center Agent at CEC Entertainment, your primary responsibilities include taking incoming calls from Chuck E. Cheese guests, providing detailed information about our services, especially birthday parties and fundraising campaigns, and responding to any queries or objections. Additionally, you will be logging call details in our systems, maintaining high service standards, and collaborating with team members to enhance the customer experience.