Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Senior Manager, Workplace Hospitality & Meeting Services Temp to Perm image - Rise Careers
Job details

Senior Manager, Workplace Hospitality & Meeting Services Temp to Perm

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview: 
Circles is seeking a dynamic and visionary Senior Manager, Workplace Hospitality & Meeting Services lead a world-class hospitality team at a prestigious global life sciences company in Plainsboro, New Jersey. In this high-impact role, you will drive excellence across all aspects of workplace hospitality, including employee and guest services, concierge and amenity offerings, event logistics, and mailroom and package management. Leading operations for three key locations, you will spearhead strategic hospitality initiatives, manage key partnerships with clients, vendors, and internal teams, and continuously innovate to elevate service standards. Your leadership will be instrumental in shaping the future of hospitality service delivery as you implement evolving strategies and ensure outstanding financial, operational, and customer service results.  

We are looking for an inspiring hospitality leader who can combine operational expertise with a passion for delivering exceptional guest experiences. As the leader of a large, multifaceted team, you will ensure seamless, high-quality services that create lasting impressions for both employees and visitors. If you have a proven track record in luxury hospitality or high-end customer service management and are eager to shape a welcoming and efficient workplace environment, this is the perfect opportunity.  

The ideal candidate brings at least 7 years of relevant experience and thrives in a fast-paced, client-focused environment. This role is based onsite in Plainsboro, New Jersey, with 15-20% travel to other sites in New Hampshire and Washington, D.C. 

This is a Temp to Perm Opportunity Offering an attractive Monday to Friday schedule, no nights or weekends!

Salary range commiserate with experience of 80-90k per year

Job Responsibilities: 

People Management: 

  • Oversee performance and development of team of 6+ local and remote employees, ensuring the consistent delivery of world-class hospitality services across three office locations. 
  • Manage Onsite Staff (remotely and in-person) and ensure that all levels of performance meet Circles' expectations and values. 
  • Lead staffing schedules, PTO coverage, and recruitment to ensure optimal staffing levels for seamless operations across all locations. Solve unexpected coverage gaps by proactively negotiating coverage with staff. 
  • Provide leadership to the Workplace Hospitality team, fostering a culture of excellence, innovation, and continuous improvement to promote a welcoming and efficient workplace environment for both employees and visitors. 
  • Continuously drive employee motivation, engagement, and morale, exceeding client expectations. 
  • Regularly travel to onsite locations for recruitment, training, and performance evaluations across existing and future client sites. 
  • Assist in the development and maintenance of the training content for each location, facilitating both new and refresher training sessions. 
  • Drive ongoing development through mentorship, customer service training, and regular performance feedback, setting clear expectations and creating a results-driven team environment. 
  • Review daily work of onsite staff to ensure accuracy, consistency in service request documentation within the CRM tool, and data integrity for reporting. 
  • Provide hands-on assistance during peak times or special events to ensure smooth operations. 
  • Create effective development and action plans, providing consistent, balanced, and timely feedback on employee performance. 
  • Lead the onboarding and continuous training of new team members, ensuring high standards of service and operational efficiency. 
  • Maintain objective reporting metrics for the staff and ensure adherence to Standard Operating Procedures (SOPs), promoting operational consistency across all hospitality services. 

 

Client Management: 

  • Spearhead strategic hospitality initiatives and manage key partnerships with clients, vendors, and internal teams, implementing evolving hospitality service strategies. 
  • Manage onsite operations, ensuring direct cost budget adherence, customer and employee satisfaction, and quality and productivity goals are met. 
  • Proactively engage with clients and stakeholders to evaluate service performance, identify areas for improvement, and make actionable recommendations. 
  • Balance stakeholder expectations while maintaining realistic workload distribution and team bandwidth. 
  • Prioritize tasks and requests based on business impact, urgency, and available resources. 
  • Communicate effectively with stakeholders to set clear expectations, provide updates, and manage potential conflicts. 
  • Proactively identify risks related to capacity constraints and implement solutions to mitigate them. 
  • Lead vendor management efforts to deliver premium onsite amenities and third-party services 
  • Proactively collaborate with the Account Director to identify opportunities for increasing Circles' value as a strategic partner to client locations. 
  • Ensure close collaboration with Operations, overseeing both onsite requests across all locations while maintaining process adherence. 
  • Act as the primary point of contact for escalations, high-level client interactions, and stakeholder feedback. 
  • Represent Circles effectively and successfully at various onsite locations and functions. 

 

Business Operations: 

  • Ensure business continuity by managing financial performance, budgeting, and resource allocation while driving operational and service quality improvements. 
  • Lead efforts to streamline operations and maximize cost efficiencies without compromising service quality. 
  • Provide operational analysis and key metrics for onsite locations and programs, preparing and presenting reports on key performance indicators (KPIs) to senior leadership. 
  • Identify continuous improvement opportunities and innovations that enhance the employee and guest experience. 
  • Maintain and build the infrastructure required to support new business, ensuring scalability and adaptability as client needs evolve. 
  • Partner with Human Resources in hiring and development of Onsite Service Delivery staff. 
  • Proactively manage and improve processes, procedures, and initiatives to meet client needs in a dynamic environment. 
  • Work in partnership with the Account Director to ensure onsite staff is meeting and surpassing client expectations, attending client meetings as requested. 

 

  • A minimum of 7 years of hospitality or customer service management experience, preferably in luxury hotels, high-end corporate environments, or workplace hospitality. 
  • Ability to quickly learn and implement new software systems to streamline operations, track requests, and improve service outcomes. 
  • Demonstrated experience in managing vendors, negotiating contracts, and ensuring operational efficiency. 
  • Proficiency in Microsoft Office Suite (Outlook, MS Word, Excel, and PowerPoint) is essential. Experience with desk booking, workplace management systems, and CRM tools is a plus. 
  • Ability to analyze operational data to drive improvements and efficiency. 
  • Willingness to travel 15-20% of the time to other locations, including regular travel to the New Hampshire and Washington, D.C. offices as needed. 


Competencies:

  • Strong leadership skills with experience in managing and developing large, diverse teams, driving performance, and fostering a culture of excellence. 
  • Excellent communication and interpersonal skills, with a demonstrated ability to collaborate with internal and external stakeholders, manage client relationships, and deliver exceptional guest and employee experiences. 
  • Proven ability to manage multiple tasks, prioritize effectively, and lead in a fast-paced, dynamic environment. Experience in operational excellence, vendor management, and service innovation. 
  • Ability to quickly adapt to and implement new technologies that support workplace hospitality, guest services, and operational enhancements. 
  • Professional appearance and demeanor, with a deep passion for hospitality and delivering five-star service experiences. Strong commitment to maintaining high standards. 
  • Flexibility to adapt to changing priorities, evolving hospitality service strategies, and the ability to work across multiple locations and environments as required. 

Why Join Us?  
This is a unique opportunity to apply your leadership and hospitality expertise in an innovative and fast-paced environment, with the chance to drive strategic change at a global life sciences company. As the Senior Manager, Workplace Hospitality & Concierge, you will be instrumental in shaping a world-class workplace experience that mirrors the quality of a five-star hotel. Leading a dynamic team across multiple locations, you’ll drive operational excellence, foster innovation, and ensure the seamless delivery of exceptional services for employees and visitors alike. This role offers the opportunity to manage high-level client and vendor relationships, contribute to business growth, and leave a lasting impact on workplace hospitality. 

 

  • Medical, dental, vision Insurance starting the first day of the month after hire
  • Long term and short-term disability insurance paid for by Circles
  • 401k with match
  • Life insurance paid for by Circles
  • Unlimited PTO
  • Paid holidays
  • Access to discount programs
  • 30 day paid sabbatical
  • HSA/FSA account eligibility
  • Access to Employee Assistance Program

Average salary estimate

$85000 / YEARLY (est.)
min
max
$80000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Support finance leaders as an FP&A Customer Success Manager at Datarails, driving success with the CONNECT product through expert financial reporting and client engagement.

Photo of the Rise User
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Transparent & Candid

Lead a high-performing Customer Success team at Coinbase to enhance the experience of key clients and drive global impactful solutions.

Posted 9 days ago

Customer-focused individual needed to join One Two Tree as a Customer Service Representative, delivering exceptional support for lawn care service customers in Miami, Florida.

Photo of the Rise User
Posted 7 days ago

Walden University is looking for a remote Enrollment Specialist to build trusted relationships with prospective students and guide them through the enrollment process.

Photo of the Rise User
Posted 10 days ago

Senior Technical Success Manager position at JFrog to lead enterprise customer adoption and deliver exceptional value across multiple products in a fast-paced, innovative DevOps environment.

Photo of the Rise User
Merchology Hybrid Plymouth, Minnesota, United States
Posted 21 hours ago

Merchology is hiring a Customer Success Supervisor to lead a team focused on outstanding customer service and continuous improvement in a hybrid work environment.

Posted 7 days ago

Brighton/Suncrest Hospice is hiring a Hospice Intake Specialist to support patient intake and referral processing in a community-focused, CHAP certified hospice setting.

Photo of the Rise User

eviCore Healthcare is looking for a detail-oriented Customer Service Representative to handle inbound healthcare-related calls remotely.

hcmportal Hybrid US - NY PROLOGIS JFK LOG CENTER (MARKEN) (NYSGS)
Posted 13 days ago

Handle client service management and logistics coordination as a Client Relationship Manager for Marken, part of UPS Healthcare Precision Logistics.

Photo of the Rise User
Glacier Bancorp Hybrid Spokane, Washington, United States
Posted 6 days ago

Wheatland Bank is looking for a dedicated Customer Service Representative/Teller in Spokane Valley to deliver excellent banking service and support to clients.

Photo of the Rise User

Athletico is hiring a bilingual (Spanish) Front Office Coordinator in Oak Park to manage patient interactions and office operations with a commitment to exceptional service.

Photo of the Rise User
Posted 7 days ago

Support customer relationships and inside sales operations for small fleet accounts at Pilot Company, a top North American travel center and fuel provider.

Photo of the Rise User

A vital patient service role at Concentra offering dynamic support through patient registration and administrative duties across multiple sites.

The Circles team is a great one to be a part of. If you are interested in a career in concierge services or being a concierge professional, join us today.

11 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Care Representative at Gas South
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Service Representative at TaxRise
Photo of the Rise User
Someone from OH, Cincinnati just viewed Life Science Content and Community Specialist at Quartzy