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Job details

CX Product Owner


Key Responsibilities
  • Our internal expert on the Gainsight tool responsible for CX enablement and adoption to improve our ROI from the investment
  • Manage the strategic direction of the roadmap for Gainsight through stakeholder interviews and liaison with our vendor
  • Responsible for driving adoption of key behaviours in the tool through enablement and workflow improvement
  • Responsible for establishing measures of success and reporting against those measures, to guide future planning (support from Insight analyst) 


Qualifications & Competencies
  • Minimum of 5 years of professional experience with a working knowledge of Customer Success and the SaaS lifecycle
  • Working knowledge of Gainsight
  • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences 
  • Experience managing projects and delivering to deadlines
  • Experience in CS or Sales enablement or other training via an elearning program
  • Experience working in a highly collaborative, dynamic, and team-oriented work environment 
  • High level of general technical understanding 
  • Easily adapts to new technology 
  • Problem solving capabilities, attention to detail, data handling skills 
  • Understanding of user experience 
  • Proficient in MS Office (PPT & Excel) 


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CEO of Cision
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Brandon Crawley
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As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of...

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BENEFITS & PERKS
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 30, 2024

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