CHIEF DOCUMENTATION INTEGRITY OFFICER (0933 - Manager V)

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening: December 15, 2024

• Application Deadline: Application filing will close on or after January 5, 2025

• Salary: between $174,252 and $222,430 Annually 

• Appointment Type: Permanent Civil Service

• Recruitment ID: PBT-0933-145164

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. 

Under the direction of Laguna Honda Hospital (LHH) Nursing Home Administrator and Chief Executive Officer, the Chief Documentation Integrity Officer (CDIO) collaborates with the Directors of Nursing for the North and South Towers, Assistant Nursing Home Administrators for both towers, and the Chief Quality Officer to oversee executive managerial and clinical operations. The role will ensure the delivery of integrated, high-quality, resident-centered care in compliance with state and federal long-term care regulations and hospital policies.

As the most senior executive at LHH for Minimum Data Set (MDS), Resident Assessment Instrument (RAI), Care Planning, and Department of Care Coordination (DOCC) oversight, the CDIO is responsible for maintaining the integrity and quality of resident assessments, care plans, Resident Care Coordination (RCC) processes, DOCC operations, and revenue generation. The CDIO leads and informs decisions affecting resident-centered care, revenue generation, quality assessments, care planning, and RCC processes by developing new policies, procedures, organizational strategies, sustainability initiatives, and services.

ESSENTIAL DUTIES

The Chief Documentation Integrity Officer (0933 Manager V) performs the following essential job functions:

• Supervises all resident assessment tools, documentation, and quality ratings including, but not limited to care plans, MDS, hospice, and post-acute/rehabilitation care; establishes standards for MDS data integrity and standard work for the MDS process.
• Develops performance criteria to ensure MDS staff possess and maintain adequate technical skills; facilitates ongoing skills evaluations for each MDS coordinator and implements initiatives to enhance their technical proficiency.
• Assesses and refines the processes and practices of the Resident Care Committee, Resident Centered Care Planning, and interdisciplinary team (IDT) to drive continuous improvement.
• Develops a standardized process and key performance indicators to ensure hospital-wide data integrity for all nursing units; provides actionable data to support the continuous evaluation and enhancement of MDS and Care Plans.
• Develops, implements, and evaluates a comprehensive work plan to execute standardized procedures for admissions, utilization management, Star ratings, and revenue capture.
• Coaches Nurse Managers and MDS Coordinators to deliver training and support to IDT members and enhance the content and accuracy of resident assessments, PDPM documentation, and care plans.

The Chief Documentation Integrity Officer (0933 Manager V) may perform other duties as assigned/required.

Required Minimum Qualifications (all applicants must verify that they meet both elements below):

1. Education*: Possession of a bachelor’s degree from an accredited college or university;  AND

2. Experience: Five (5) years of verifiable professional management experience of which at least three (3) years must include supervision of long-term care service operations and documentation, and three (3) years must include supervision of professionals.

*Education substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Desired Qualifications:
The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

• Possession of a valid current Nursing Home Administrator license issued by the Nursing Home Administrator Program/California Department of Public Health (CDPH)

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (SQ) Examination (Weight: 100%)

Candidates that meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire (SQ) examination that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: planning, monitoring, evaluating, and supervising the operations and activities for MDS, Residents Assessment, Care Plans, and DOCC in compliance with regulations and Hospital policies for document integrity, including developing and maintaining care plan sustainability plan; developing, implementing, and maintaining policies and procedures for documentation integrity to ensure compliance with regulations and to provide resident-centered care; developing, implementing, and overseeing performance improvement activities; navigating the EMR system and auditing documentation for compliance, quality, and oversight.

Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit careers.sf.gov/knowledge/process/.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

• Veterans Preference

• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, David Chalk at [email protected] or (628) 271-6702. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.