Communications Dispatcher II - Water Supply & Treatment Division - SFPUC (1705)

• Application Opening: August 29, 2024
• Application Filing Deadline: September 9, 2024
• Hourly Compensation: $36.7750 - $44.70
• Recruitment ID: (01100866; REF43970N)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. 

WHO ARE WE? 

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Position Description:

Operate a variety of communications equipment and information transmitting devices; reads maps and guides; supervise and train staff; communicate verbally and in writing; think clearly, accurately and analyze situations; establish and maintain effective and cooperative working relationships; and utilizing a personal computer to send detailed messages, data entry and electronic log entry.

Essential Duties: 

1. Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive and transmit information. Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

2. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

3. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

4. Records information in and electronic system using a computer, sends detailed information using a computer-based messaging system, logs daily entries of various information in our computer data base, tracks entry and exit of watershed by permit holders.

If you are interested in a job like this, we are looking for people that have the following:

Experience: 

• Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.

OR

• Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

• Experience working as a communications dispatcher or operator.
• Knowledge in responding to emergency calls and able to Multitask and take immediate action.
• Strong communication skills.
• Knowledge of reading maps and conveying accurate information to recipient.
• Ability to evaluate information and make sound decisions.
• Responsible and able to work independently and on a team.
• Strong organizational and time management skills.
• Available to work with frequent flexibility such as nights, weekends and Holidays (Day, Swing or Graveyard shift).

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements (sfdhr.org).

Note: Falsifying one’s education, training, or work experience o. r attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement
•  

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Anna Owens, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.