COMMUNICATIONS INFORMATION REPRESENTATIVE

## **DUTIES**• *ANNUAL SALARY**$50,174 to $73,351; $55,791 to $81,578; and $60,030 to $87,800The salary range in the Department of Water and Power is $59,090 to $73,434; $61,867 to $76,838; and $69,363 to $86,171• *NOTES:**1. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.3. Higher salaries are paid for night work.4. **For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to [(Download PDF reader)](https://get.adobe.com/reader/).**A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work.• *NOTE:**Communications Information Representatives may be required to work in various locations and/or on various shifts.## **REQUIREMENT(S)/MINIMUM QUALIFICATION(S)**1. One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers; **and**2. One year of full-time paid office clerical experience; **and**3. Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate.• *PROCESS NOTES**1. Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met.2. Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance.3. Applicants must list their school name and location, and completion date in Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed.• *SELECTIVE CERTIFICATION**In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions.1. The ability to speak or write a language other than English.2. One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system.3. One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP’s Customer Care & Billing (CC&B) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs.Those individuals that desire to be considered for Selective Certification 1, 2, and/or 3, as described above, must respond to the Selective Certification Questionnaire at the time of filing. The Selective Certification Questionnaire is located within the Supplemental Questions section of the City application. Applicants who fail to complete the Selective Certification Questionnaire will not be considered further in selective certification.