Administrative Support, Division of Code Enforcement - CODE

As an Administrative Support in the Division of Code Enforcement at HPD, you'll handle a variety of tasks essential for promoting housing safety and compliance. Your responsibilities will include processing important documents related to mold, lead, and violations, answering inquiries, maintaining databases, and preparing evaluation reports. It’s a role that keeps you engaged with the community and supports the housing objectives of the department.

To apply for the Administrative Support position at HPD, candidates typically need a baccalaureate degree from an accredited college along with two years of experience in community work, or a high school diploma with six years of relevant experience. All applicants must have at least one year of experience as specified above, making it important for prospective candidates to align their backgrounds with these requirements.

The work environment for the Administrative Support role at HPD is inclusive and community-focused. You will be part of a dedicated team within the Office of Enforcement and Neighborhood Services, where collaboration and innovation are encouraged. HPD's commitment to diversity ensures a supportive atmosphere as you work toward improving housing conditions across New York City.

The Division of Code Enforcement plays a crucial role in ensuring compliance with housing regulations. By addressing violations and liaising with property owners, your work in this division actively improves the safety and health conditions of buildings. This helps to enhance the overall living standards in the community, making a significant difference in residents' lives.

HPD offers a variety of opportunities for career advancement. As an Administrative Support in the Division of Code Enforcement, you can develop your skills and take on more responsibilities over time. There are chances to transition into roles with greater oversight or specialized focuses, along with access to training programs to support your professional growth.

Success in the Administrative Support role at HPD requires strong organizational and communication skills. You should be comfortable working with databases, handling inquiries with sensitivity, and multitasking effectively. Additionally, an understanding of community issues and a commitment to public service are vital to effectively supporting the team and the community.

HPD's significant investment in housing, totaling $22 billion, directly enhances the role of the Administrative Support by creating a greater need for efficient administrative processes. As this framework is deployed, you will contribute to vital projects and initiatives that aim to alleviate the housing crisis, making your role increasingly impactful in improving community welfare.

In your response, highlight specific instances where you've successfully managed document processing. Emphasize attention to detail, organization skills, and any software familiarity that relates to the role at HPD. Share metrics or outcomes from your efforts where possible.

To answer this, showcase your interpersonal skills. Describe a situation where you dealt with a sensitive matter, emphasizing empathy, active listening, and resolution-oriented communication. Detail how you ensured the inquiry was addressed promptly and effectively.

Discuss specific tools or systems you employ for organization. This can include digital tools or simple methods such as checklists. Mention past experiences where your organizational skills helped manage complex tasks in a fast-paced environment successfully.

Provide a clear example that illustrates your involvement in a community project. Focus on your role, the project's goals, and the positive outcome achieved. Highlight how this experience equips you to support HPD’s mission.

Explain your understanding of relevant housing regulations and how you’ve previously ensured compliance in other roles. Discuss taking proactive steps, documentation practices, and providing assistance to team members to uphold standards.

Detail your process for creating evaluation reports, such as data collection, analysis methods, and how you present findings. Emphasize your analytical skills and previous experiences where your reporting influenced decision-making.

Share your personal connection to community service and housing issues. Demonstrate knowledge of HPD’s mission and express how your values align with their objectives, making a case for your commitment to the role.

Discuss your proactive approach to learning about housing regulations through resources like online forums, workshops, or networking with professionals in the field. Highlight a specific instance where staying informed benefited your previous role.

Illustrate your collaborative skills by discussing how you communicate with various team members. Provide examples from your past experiences where teamwork led to successful strategies or resolutions in a community context.

Summarize your relevant experiences and skills, linking them directly to the job description at HPD. Highlight your commitment to community values and what you can bring to the team in promoting housing quality and safety.