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Network Engineer - 709612

Job Description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP is seeking a Network Engineer to join its IT Services Division to support the agency’s core business applications. The successful candidate will serve as Certified IT Administrator (LAN/WAN) L1 reporting to the IT Operations Team’s Deputy Director. Responsibilities will include but are not limited to:

- Establishes and maintains network performance.
- Builds network configurations and connections.
- Troubleshoots network problems and maintain network equipment inventories.
- IP address inventory and auditing.
- Establishes networking environment by designing system configuration and directing system installation.
- Defines, documents, and enforces system standards.
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
- Active Directory administration (user profile setup/modifications, password resets, account lockouts).
- Implement firewall policy and troubleshoot any connectivity issues between networks.
- Work with vendors for troubleshooting and adopting best practice methods.
- Configure router including Voice over IP (static routing, dynamic: eigrp, BGP; etc.)
- Configures network switches (vlan, trunk, pvst, etc.)
- Ability and understanding of Meraki wireless network configuration
- Ability and understanding of Azure load balancer configuration
- Updates data servers and network equipment.
- Collaborates with network architects on network optimization.
- Secures network systems by establishing and enforcing policies and defining and monitoring access.
- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Perform special projects and initiatives as assigned.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Network Engineer - 709612, City of New York

Are you ready to take on an exciting role as a Network Engineer at the NYC Department of Consumer and Worker Protection? In this position, you'll be supporting the agency's core business applications while ensuring optimal network performance. As part of the IT Services Division, you will work closely with the IT Operations Team and directly report to the Deputy Director. Your responsibilities will include establishing and maintaining network performance, building network configurations, troubleshooting issues, and conducting IP address audits. You'll also have the chance to configure routers and switches, implement firewall policies, and secure network systems by defining access policies. With opportunities for remote work up to two days a week, this position offers a blend of flexibility and impactful work in a department integral to the economic lives of New Yorkers. As you collaborate with network architects on optimization and stay ahead of the curve with professional development, you'll be making a difference in the community by helping our organization achieve its mission. Come be a part of a diverse and inclusive workforce dedicated to fostering a culture of compliance and empowered consumers.

Frequently Asked Questions (FAQs) for Network Engineer - 709612 Role at City of New York
What are the responsibilities of a Network Engineer at the NYC Department of Consumer and Worker Protection?

As a Network Engineer at the NYC Department of Consumer and Worker Protection, you will be responsible for establishing and maintaining network performance, troubleshooting network problems, creating network configurations, and managing IP address inventories. Your role involves implementing firewall policies, configuring routers and switches, and working directly with vendors on best practices. You'll also administer Active Directory and collaborate with network architects to ensure the optimization and security of network systems.

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What qualifications are needed for the Network Engineer position at the NYC Department of Consumer and Worker Protection?

To qualify for the Network Engineer position at the NYC Department of Consumer and Worker Protection, candidates must possess a baccalaureate degree from an accredited college along with two years of local or wide area network experience or have a high school diploma with six years of IT experience. Additionally, professional vendor certifications in LAN administration are required. Candidates with higher education can also have years of experience substituted for additional qualifications.

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Is remote work an option for the Network Engineer role at the NYC Department of Consumer and Worker Protection?

Yes, the Network Engineer role at the NYC Department of Consumer and Worker Protection offers the possibility of remote work for up to two days per week, as part of their Remote Work Pilot Program. This provides a flexible work environment while you contribute to essential community services.

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What technical skills are important for a Network Engineer at the NYC Department of Consumer and Worker Protection?

Important technical skills for a Network Engineer at the NYC Department of Consumer and Worker Protection include proficiency in configuring routers and switches, understanding Voice over IP technologies, Active Directory management, and familiarity with network monitoring tools. Knowledge of Meraki wireless networks, Azure load balancers, and security protocols is also crucial for effective performance in this role.

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What kind of work culture can a Network Engineer expect at the NYC Department of Consumer and Worker Protection?

The work culture for a Network Engineer at the NYC Department of Consumer and Worker Protection emphasizes diversity and inclusion, with a commitment to being an equal opportunity employer. You can expect a collaborative environment where professional growth is encouraged, and your role contributes to empowering New Yorkers in their economic and consumer rights.

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Common Interview Questions for Network Engineer - 709612
What strategies do you use to troubleshoot network issues?

When troubleshooting network issues, it's essential to start with a systematic approach. Begin by checking the physical connections, then move on to diagnostic tools to monitor performance. Documenting findings and following a checklist can help isolate the problem more efficiently. Additionally, staying current with industry trends and best practices can provide insights into common issues and solutions.

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Can you explain the importance of network performance monitoring?

Network performance monitoring is crucial because it allows for the proactive identification of potential issues before they disrupt services. By continuously analyzing data, a Network Engineer can optimize network resources and ensure that services are running smoothly with minimum downtime. This role plays a significant part in maintaining user satisfaction and operational efficiency.

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How do you ensure network security and compliance?

To ensure network security, start by establishing clear policies regarding access control and data protection. Regular audits and updates to security protocols are essential, and implementing firewalls can provide an extra layer of protection. Educating team members about best security practices can also help mitigate risks associated with human error.

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What experience do you have with IP address management?

My experience with IP address management includes maintaining a comprehensive inventory of IP allocations, performing audits to prevent conflicts, and ensuring efficient utilization of address space. Familiarity with both IPv4 and IPv6 standards, alongside using tools for monitoring and management, has been instrumental in my previous roles.

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What tools have you used for network configuration?

I've utilized several tools for network configuration, including Cisco Configuration Professional for routers, Meraki dashboard for wireless settings, and various command-line interfaces for direct configurations. These tools help streamline setups and ensure consistency across deployments, which improves overall network reliability.

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Describe your experience with Active Directory management.

In my previous roles, I've managed user accounts within Active Directory, including setups, modifications, password resets, and account lockouts. My experience includes group policy implementation to enhance security and streamline user experience while ensuring compliance with organizational standards.

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How do you stay current with networking technologies?

I stay current with networking technologies by participating in relevant training, attending professional conferences, and subscribing to industry publications. Engaging in online forums and communities also helps me exchange insights and experiences with peers, ensuring that my skills and knowledge are up-to-date.

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What would you do if you encounter a major network outage?

In the case of a major network outage, I would first notify stakeholders about the incident. Then, I would quickly assess the scope of the issue and begin troubleshooting according to established protocols. Collaborating with the team and gathering data from monitoring tools can expedite recovery, learning from the experience to implement solutions that prevent future occurrences.

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Can you describe a challenging network problem you've solved?

I once resolved a complex routing issue involving multiple subnets. I started by systematically isolating segments of the network. Utilizing network analysis tools helped identify misconfigured devices, and by applying best practices, I was able to re-optimize the routing table, significantly improving data flow efficiency.

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What is your approach to vendor collaboration in network projects?

My approach to vendor collaboration involves clear communication and outlining mutual goals from the outset. I believe in building strong relationships by engaging them in discussions about best practices, project timelines, and potential challenges, creating a productive partnership that can lead to successful project outcomes.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 5, 2025

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