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Senior Associate Director, Technology and Operations

Job Description

Salary: $150K - $160K

Organizational Profile:

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective.

MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer.

MOCS is seeking to hire an experienced, highly motivated Senior Associate Director, Technology and Operations in the Procurement Operations division. The Senior Associate Director will be responsible to work cross-functionally with all internal and external stakeholders to lead and implement new unit technology projects, including PASSPort system. The Senior Associate Director will function as a critical member, serving as a thought partner, and executing projects to advance strategic priorities and critical MOCS program initiatives. The candidate will be expected to exercise independent judgement, handle sensitive matters confidentially and with significant discretion, and execute tasks that make it easier for operational leads and the program teams to conduct their duties.

Responsibilities including, but not limited to:

- Function as a lead PASSPort and procurement subject matter expert and policy advisor for the unit and agency stakeholders
- Assist clients with procurement planning and strategic sourcing as well as troubleshooting technical issues
- Analyze business requirements for IT solutions and automation of the M/WBE program to improve processes for outreach and compliance
- Manage the development and enhancement of the OPC SharePoint portfolio of projects and processes to ensure strategic alignment with the agency, streamline dependencies, manage ProAccess database, track activities and report on procurement metrics
- Independently identify, develop, and advocate for projects and tools that improve division automation and efficiency
- Lead and coordinate inter-agency procurement-related logistics, trainings, and materials for meetings
- Represent MOCS on external meetings with City agencies
- Serve as project manager for other various initiatives, as necessary

**Residency Requirement**
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

**Loan Forgiveness**
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

Qualifications

1. Do you have a baccalaureate degree from an accredited college or university?

2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?

4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$155000 / YEARLY (est.)
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$160000K

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What You Should Know About Senior Associate Director, Technology and Operations, City of New York

Are you ready to take the next step in your career? The Mayor's Office of Contract Services (MOCS) in New York City is looking for a passionate and experienced Senior Associate Director, Technology and Operations. In this key role, you will work closely with our procurement operations division to lead innovative technology projects such as the PASSPort system, ensuring that our procurement processes remain efficient and transparent. You'll be the go-to subject matter expert, assisting clients with procurement planning, managing technical issues, and advocating for streamlined automation solutions that enhance compliance. Your insights will make a substantial impact as you analyze business requirements and develop effective tools for our division. Plus, you will have the opportunity to represent MOCS in meetings with various City agencies, shaping the future of procurement citywide. We're committed to promoting a collaborative environment where you can exercise your independent judgment and play a crucial role in improving operational efficiency. With a competitive salary of $150K - $160K and benefits including potential loan forgiveness programs, this is your chance to contribute meaningfully to the vibrant landscape of New York City procurement operations. If you're excited about making a difference and have a passion for technology and operations, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Senior Associate Director, Technology and Operations Role at City of New York
What are the responsibilities of a Senior Associate Director, Technology and Operations at the Mayor's Office of Contract Services?

As the Senior Associate Director, Technology and Operations at MOCS, you'll oversee a range of critical tasks including leading technology projects like the PASSPort system, acting as a subject matter expert on procurement processes, and managing the development of the OPC SharePoint portfolio. Your role will also involve representing MOCS in external meetings and coordinating inter-agency logistics and training.

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What qualifications are required for the Senior Associate Director position at MOCS?

To qualify for the Senior Associate Director, Technology and Operations role at the Mayor's Office of Contract Services, candidates must possess a baccalaureate degree from an accredited institution. Alternatively, relevant experience in administrative, analytic, or supervisory roles may also suffice. Combining education and experience is encouraged, ensuring candidates align with MOCS's commitment to expertise in procurement operations.

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How does the Senior Associate Director contribute to procurement planning at MOCS?

In this capacity, the Senior Associate Director, Technology and Operations contributes significantly to procurement planning by assisting clients in strategizing their sourcing decisions. You'll leverage your expertise to troubleshoot technical issues and promote efficient processes, helping to support the overall mission of MOCS to enhance the procurement landscape across New York City.

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What type of technology tools does the Senior Associate Director implement at MOCS?

The Senior Associate Director, Technology and Operations, at MOCS is responsible for implementing cutting-edge technology tools, particularly the PASSPort system, to streamline procurement operations. This includes developing automation solutions that improve outreach and compliance for the M/WBE program, ultimately driving efficiency and transparency in the procurement process.

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Is there a residency requirement for the Senior Associate Director position at MOCS?

Yes, there is a residency requirement for the Senior Associate Director, Technology and Operations role at the Mayor's Office of Contract Services. Candidates are generally expected to reside in New York City within 90 days of appointment, although exceptions apply for existing City employees who meet specific criteria.

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Common Interview Questions for Senior Associate Director, Technology and Operations
Can you describe your experience with technology project management, specifically in procurement operations?

When answering this question, highlight specific projects where you have led implementation or improvements in procurement technology. Discuss your role, the methodologies you used, and the outcomes achieved, emphasizing your ability to manage cross-functional teams and stakeholders effectively.

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What strategies do you use to ensure effective communication among cross-functional teams?

Effective communication is crucial, especially in a role like the Senior Associate Director. Discuss your approach to maintaining open lines of communication, such as regular status meetings, collaborative tools, and clear documentation. Provide examples demonstrating your success in fostering collaboration.

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How do you prioritize projects when managing multiple initiatives at once?

Prioritization is key to success in a fast-paced environment. Talk about your criteria for prioritizing projects, such as impact on the organization, stakeholder urgency, and alignment with strategic goals. Share a situation where your prioritization led to a successful outcome.

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What is your approach to troubleshooting technical issues in procurement systems?

Discuss a systematic approach to troubleshooting, including identifying the problem, gathering relevant data, collaborating with IT teams, and communicating solutions to stakeholders. Provide a specific example illustrating your problem-solving skills in a procurement context.

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Can you provide an example of how you've driven process improvement in a previous role?

Focus on a specific instance where you identified inefficiencies in procurement processes and implemented changes that led to measurable improvements. Detail the steps you took, the challenges faced, and the results achieved, emphasizing your key role in the success of the initiative.

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How do you stay current with procurement technology trends?

Staying ahead in technology trends is critical. Discuss methods such as attending industry conferences, participating in webinars, or engaging with professional networks. You might mention specific technologies you are excited about and how you foresee their impact on procurement operations.

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What role does data analysis play in your decision-making process?

Highlight the importance of data analysis in making informed decisions. Describe how you utilize data to identify trends, measure success, and guide strategic initiatives, perhaps providing an example of a data-driven decision that positively impacted a project or process.

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How do you handle conflicts when they arise within project teams?

Addressing conflicts requires tact and clarity. Discuss your conflict resolution strategy, such as facilitating open discussions, seeking common ground, or involving mediators, and provide an example of successfully navigating a team conflict to foster collaboration.

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What experience do you have in collaborating with external stakeholders and vendors?

When responding, outline your experience working with external partners, focusing on your approach to building and maintaining these relationships. Share examples highlighting your communication skills and understanding of diverse stakeholder needs within procurement contexts.

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Why do you want to work at the Mayor's Office of Contract Services?

Express your passion for public service and aligning with MOCS's mission. Talk about how your skills and experiences resonate with the goals of the agency, and share your excitement about making a positive impact on procurement for New York City.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
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DATE POSTED
March 30, 2025

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