The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.
The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.
- Commitment: Dedicated to the mission at all times
- Accountability: Responsible to each other and the community
- Resilience: Adapt in the face of adversity
- Excellence: Achieve and maintain the highest quality
- Service: Innovate to meet evolving needs
ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.
JOB DESCRIPTION
The OCME Communications Unit operates 24/7, performing the critical function of receiving, documenting, and appropriately routing all death reports. Additionally, the Unit is the immediate interface with the public’s incoming agency calls and functions to route calls appropriately within the agency. The Lead Supervisor will facilitate communication between OCME Forensic Investigations and Operations personnel and relevant stakeholders reporting deaths to the OCME.
Typical tasks include but are not limited to the following:
- Provides guidance and support to Communications Specialists in the handling of incoming calls
- Provides situational awareness and support to the on-duty Tour Commander (TC) and Administrator on Duty
- Triages and oversees the transportation assignment of decedents
- Ensures proper follow-up on cases, including outstanding documentation and necessary callbacks to various healthcare facilities
- Provides new-hire and continuous training for Communications Specialists on unit and agency policies and procedures and ensures staff compliance
- Maintains adequate coverage for operations ensuring fair and transparent management of timekeeping, including unit scheduling and timecard approvals
- Provides routine quality assurance of Communications Specialists case documentation, including review of death reports and written correspondence
- Advises the on-duty Tour Commander (TC) and Administrator on Duty as well as Communication Directors on operational and personnel issues, prepares supervisory reports, and handles annual evaluations for staff
- Performs all Communications Specialist duties, as needed.
CUSTOMER INFORMATION REP - 60888
1. A baccalaureate degree from an accredited college or university; or
2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or
4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.
To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead IT operations at the NYC Comptroller’s Office as the Deputy Chief Information Officer, driving performance and customer satisfaction.
Looking for a skilled Senior Project Manager to lead diverse city projects at the NYC Department of Design and Construction.
Join Allied Universal® as a Patient Support Staff Dispatch Operator and be a vital part of ensuring smooth operations for community and customer service.
Embrace a fulfilling nursing career with CommonSpirit Health, dedicated to impactful community care in the Mountain Region.
Join Captura Hall as a Customer Support Specialist and play a key role in enhancing client satisfaction through dedicated service.
As a Post Install Admin in Medford, Oregon, you will play a vital role in improving customer satisfaction in the solar monitoring process.
As a Medical Assistant at St. Luke’s Hospital, you will play a key role in providing high-quality patient care in a supportive environment.
Join Framebridge to enhance customer experiences as a Retail Keyholder in a vibrant, creative retail setting.
Become an integral part of Frequence as a Client Success Manager, driving client satisfaction and success in a dynamic environment.
As a Customer Solutions Engineer at Sysdig, you will guide customers in their journey toward effective cloud security, leveraging your technical expertise.
Join Enhabit Home Health & Hospice as a Medical Records Specialist, where you can make a meaningful impact on patient care.
Join a financial services team as a New Accounts Representative, where you'll deliver exceptional customer service and support clients in reaching their financial goals.
Become a vital member of the Crow Resorts team as a Club Host, delivering exceptional service and ensuring compliance in a dynamic environment.
Join Adventist Health Tehachapi Valley as an Imaging Assistant to ensure safe patient transport and support in diagnostic imaging.
Join St. Luke’s as a Patient Access Specialist, the essential first point of contact for patients navigating healthcare services.
Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...
2690 jobsSubscribe to Rise newsletter