Utilities Service Specialist - Public Works

About This PositionPhoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce, and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research, and advanced business services. Phoenix is a young, progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options, and endless outdoor opportunities.The Public Works Department strives to improve the quality of life in Phoenix through efficient delivery of outstanding solid waste, fleet, facilities, and energy management services. The Solid Waste Division provides trash, recycling, and other waste diversion services to more than 400,000 households.The Solid Waste Division is seeking individuals dedicated to customer service and interested in working for a municipal utility to fill two Utilities Service Specialist positions. Utilities Service Specialists assist customers over the telephone with a wide variety of requests and inquiries related to their solid waste service.Responsibilities Include• Weighing vehicles that enter the City's transfer stations and landfill, record commodities.• Maintains regular and reliable attendance.• Assess applicable fees.• Receiving money and recording charges for customers.• Accurately handle cash, charge systems, daily balance reports, and ensuring that the rules and regulations regarding dumping are followed.• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.• A high degree of competence for accuracy of cash handling, charge systems, daily balance reports, and for ensuring that the rules and regulations regarding dumping are followed.This position will work under the general supervision of the Solid Waste Foreman.Vacancies exist with Public Works Department at the 27th Avenue Transfer Station and/or the North Gateway Transfer Station.IDEAL CANDIDATE• Proficiency in navigating computer programs and database systems.• Ability to multi-task in a fast-paced environment and remain in a sitting position for extended periods of time.• Commitment to continuous improvement, collaborative teamwork, and excellent customer service.• Knowledge of Solid Waste customer service or government utility.SALARYPay Range: $20.51 to $30.31 per hour.Hiring Range: $20.51 to $23.74 per hour.Pay Range Explanation• Pay range is the entire compensation range for the position classification.• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.BenefitsA comprehensive benefits package is offered which includes:• Traditional pension with employer and employee contributions, click here for more details: Pension Information• 401(a) and 457 plans with employer contributions• Choice of generous medical HMO, PPO, or HSA/HDHP plans• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan• Wellness incentive of up to $720 annually• Dental, vision, and life insurance options• Employer paid long-term disability• Free Bus/light rail pass• Tuition reimbursement program up to $6,500 per year• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period• Federal Student Loan Forgiveness offered through SaviFor more details, visit: Unit 003 BenefitsMinimum Qualifications• One year of Customer Service experience performing functions such as cash handling.• OR equivalent experience in a large customer call center.• The City job description can be found here .• All finalists for positions are subject to a criminal background check applicable to the department or position.• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.• For information regarding pre-screening and driving positions, click here .Preferred QualificationsThe minimum qualifications listed above, plus:Experience With• Effective oral and written communication.• Resolving customer concerns.• Interpreting and applying Chapter 27 rules and regulations.• Using computer terminals to input, update, and query information.• Working with solid waste software, such as Weigh Master, Scale Scan, or other electronic scanning systems.• A solid waste customer service environment or working in a scale house.• Cash handling and credit card payment processing.• Face-to-face customer service.RECRUITMENT DATESRecruitment closes December 5, 2024. All materials must be received by 11:59 p.m. on this date.This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.How To ApplyApply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.WE ARE HERE TO HELP• Job interviews may be held by video or audio conference.• If you are in need of computer resources, click here for free options.• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.• Explore other Employment Opportunities with the City of Phoenix .• Subscribe to receive e-mail notifications about new employment opportunities.• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .REFERENCEUtilities Service Spec, JC:01370, ID# 56048, 11/21/24, USM, AJ, Benefits:003Building the Phoenix of tomorrow.#DoWorkThatMakesPhoenixWorkCity of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.