Contract Compliance Manager

The Contract Compliance Manager (CCM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The CCM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The CCM must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

This position will start off as part-time, but will transition to full-time in the near future,

Essential Functions

· Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by

communicating client priorities and collaborating to solve problems.

· Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

· Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly

recap via email or phone message.

· Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if

not meeting service level agreement.

· Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

· Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and

procedures.

· Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

· Other duties as necessary.

· High school diploma required or equivalent experience in the commercial janitorial services industry.

· 2 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or off-site

locations.

· Strong planning, organization skills, and attention to detail.

· Excellent communication and interpersonal skills.

· Must be innovative and strive for continuous process improvement.

· Must be able to work at night – hours may range anywhere between 5pm – 2am (depending upon the specific needs on

any particular day).

· MS Office, Internet skills required.

Compensation: Rate of pay will be $25 per hour, with a guarantee of 20 hours per week, and $100 per month for gas. City Wide employees are paid on a bi-weekly basis. You are also eligible to earn a $150 monthly bonus, based on client retention (after 60 days of employment).
Paid Time Off: PTO is accrued each pay period as determined by the state of California. You are eligible to use PTO after 60 days of employment.
Health Benefits (eligible after 90 days of employment, or once work becomes full-time): Our health, group life, dental, vision, voluntary life, disability, and supplemental plans begin on the first day of the month after 90 days of full-time employment and a minimum of 30 work hours per week.

City Wide Facility Solutions Glassdoor Company Review

3.7

City Wide Facility Solutions DE&I Review

3.8

CEO of City Wide Facility Solutions

Jeff Oddo

Approve of CEO

Average salary estimate

$28600 / YEARLY (est.)

min

max

$26000K

$31200K

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What You Should Know About Contract Compliance Manager, City Wide Facility Solutions

If you're looking to make a real impact in a dynamic environment, then the Contract Compliance Manager position at City Wide might be the perfect fit for you! This role centers around ensuring the quality control of general business operations while boosting client satisfaction and collaborating effectively with Independent Contractors. As a Contract Compliance Manager, you'd thrive in various settings, from industrial to medical, and even retail environments. Your ability to exercise good judgment while reporting client concerns and engaging your team will be key to exceeding client expectations. Initially starting off part-time with a smooth transition to full-time, you'll be tasked with developing productive relationships, reviewing scopes of work, and communicating daily with the Facility Solutions Manager to tackle any immediate issues. Your keen attention to detail, along with solid management experience, will enable you to oversee inspections and address customer requests. You’ll also ensure compliance with company policies and processes. With a focus on continuous improvement, proficiency in MS Office, and a flexible night schedule, this role offers the opportunity for personal and professional growth. Plus, with a starting pay of $25 an hour and additional benefits after 90 days, it’s a fantastic opportunity to kickstart or elevate your career in contract compliance!

Frequently Asked Questions (FAQs) for Contract Compliance Manager Role at City Wide Facility Solutions

What does a Contract Compliance Manager do at City Wide?

At City Wide, the Contract Compliance Manager plays a crucial role in overseeing the quality control of business operations. This involves developing relationships with Independent Contractors, managing clients' expectations, ensuring compliance with company policies, and solving any emerging issues promptly while aiming for high customer satisfaction.