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Community Manager

Community Manager - Student Housing

Who are we?

Wendover Management, LLC is the property management division of Wendover Housing Partners, LLC. We build, finance, and manage multifamily communities for students, families, and seniors. As one of the Southeast’s premier affordable and workforce housing companies, our expansive portfolio of affordable and mixed-income developments demonstrates our continuing ability to create housing opportunities in a variety of economically and socially diverse neighborhoods. Our company is growing rapidly, and we are looking for the best!

What is our Mission?

To create exceptional experiences by building value-driven communities that enrich lives.

What is our Vision?

To create:

  • Quality housing for residents
  • Meaningful careers for our associates
  • Strong partnerships with our service providers
  • Communities that consistently deliver exceptional experiences

What do we believe in?

At Wendover, we believe that by providing quality, value-driven housing that is well-managed and maintained, we can make a positive impact on the lives of people and in the communities we serve.

The position?

We are seeking an outstanding Community Manager to join our team at Arive850, a 140-bed student housing community located in Tallahassee, Florida.

What are we looking for?

We are looking for an outstanding, experienced professional Community Manager of student housing to be responsible for the direct management of our property in Tallahassee, FL. The Community Manager should possess high energy, expert communication, relationship-building skills, and outstanding customer service. The ideal candidate for this position will have the ability to embrace a shared responsibility environment and work with a diverse group of people while keeping a strong sense of ownership attitude.

What are my responsibilities as a Wendover Community Manager?

Responsibilities

You will:

  • Manage all aspects of property
  • Inspect and arrange maintenance to meet company standards
  • Marketing of property and vacant spaces, on and off-site
  • Maintain a positive, productive relationship with residents
  • Oversee and manage property staff and assess performance
  • Ensure compliance with company policies and procedures
  • Management and implementation of resident activities and calendar
  • Oversee activity of the website and social media networks
  • Coordination of vendors
  • Rent collection, complete all financial reporting, and handling of accounts payable
  • Develop and manage annual budgets by forecasting requirements and analyzing variances, data, and trends
  • Accomplish financial goals and report regularly on financial performance
  • Update job and market knowledge
  • Ensure compliance with codes, regulations, and governmental agencies
  • Resolve all day-to-day property management issues including disputes related to property agreements, tenant leases, and vendor contracts
  • Ensure the highest levels of quality are being maintained for the asset, services, and resident satisfaction
  • Report to Regional Manager
  • Attendance is an essential job function

***This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the management team.***

What do I need to qualify for this job?

  • Bachelor’s degree preferred
  • Property Management course (CAM) a plus
  • Proven work experience as a property manager
  • Fully understanding property management and its financial aspects
  • In-depth knowledge of all rules and regulations surrounding property management
  • Competency in MS Office and relevant databases and software
  • Proficiency in social media platforms including Facebook, Instagram
  • Interpersonal savvy with strong communication and presentation skills
  • Well-organized with excellent time management skills
  • Must be adaptable; able to multi-task, prioritize and thrive in a fast-paced environment
  • Professional appearance and demeanor

What are the Working Conditions/Environment/Physical Demands of this position?

  • Air-conditioned office, well-lit and well-ventilated. High level of confidentiality (confidential information with regards to financial documents during the budget process, in-coming mail, e-mail, telephone calls, vendor contracts, and lender/owner information)
  • This is a full-time position and may include after-hours and weekends
  • General office equipment use will include, but not be limited to the copier, scanner, fax, computer, tablet
  • Physical demands will require but not be limited to the mobility to effectively work in a standard office environment

What are the benefits of being a Wendover team member? What is in it for me?

In addition to good working conditions and competitive pay, we provide a plethora of supplemental benefits to all eligible associates. In keeping with this goal, each benefit program has been carefully devised. We are constantly studying and evaluating our benefits programs and policies to better meet present and future needs.

Plans Include:

  • Medical – we pay 90% of the associate-only premium up to a specific plan level
  • Dental
  • Vision
  • Life
  • LTD/STD
  • Paid Holidays
  • Generous Paid Time Off
  • Flexible Spending Accounts
  • Health Savings Account available for HDHP
  • Employee Assistance Program
  • Meaningful career development and growth
  • On-going training with educational reimbursement
  • 401(K) – We match 100% up to 3% of your annual salary
  • Rent discount

To learn more about our amazing company, please visit www.wendovergroup.com

Wendover Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace. Employment offers are contingent upon a successful background/credit check and references the employer considers satisfactory.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager, Wendover Management, LLC

Are you passionate about creating vibrant communities and managing properties? If so, we have an exciting opportunity for you at Wendover Management, LLC! We are looking for a dynamic Community Manager to join our team at Arive850, our innovative 140-bed student housing community in Tallahassee, Florida. As a Community Manager, you'll be the heart of our property, overseeing all aspects of management while ensuring that residents have an exceptional living experience. Your responsibilities will include everything from marketing the property, maintaining positive resident relationships, and managing a dedicated team to financial reporting and ensuring compliance with all regulations. We believe that a successful community thrives on high energy, expert communication, and outstanding customer service, so your skills in relationship-building will shine here. If you have experience in property management and possess the ability to foster an excellent work environment while maintaining a strong sense of ownership, then we want to hear from you! Our mission is to create exceptional experiences, and as a key part of the leadership team, you will be instrumental in shaping how we deliver value-driven communities. So, if you're ready to embark on a fulfilling career with Wendover, we invite you to apply and make an impact in the lives of our residents!

Frequently Asked Questions (FAQs) for Community Manager Role at Wendover Management, LLC
What are the responsibilities of a Community Manager at Wendover Management, LLC?

As a Community Manager at Wendover Management, LLC, your role includes overseeing all aspects of the property management at Arive850 in Tallahassee. This involves inspecting facilities, arranging maintenance, marketing vacant spaces, maintaining resident relationships, managing property staff, handling financial reporting, and ensuring compliance with company policies and laws. Your day-to-day tasks ensure the community thrives and meets the highest standards of living.

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What qualifications do I need to become a Community Manager at Wendover Management, LLC?

To apply for the Community Manager position at Wendover Management, LLC, a Bachelor’s degree is preferred, along with proven work experience in property management. It's advantageous to have a Property Management course certification (like CAM), as well as a solid understanding of financial management in property settings. Familiarity with social media platforms is also crucial for effectively marketing the property and engaging with residents.

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How does Wendover Management, LLC support the professional growth of Community Managers?

Wendover Management, LLC highly values the development of its team members. Community Managers can benefit from ongoing training and educational reimbursement, providing opportunities to enhance their skills and advance their careers. This commitment to professional growth ensures that our staff is well-equipped to meet the demands of managing dynamic communities effectively.

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What is the working environment like for a Community Manager at Wendover Management, LLC?

The working environment for a Community Manager at Wendover Management, LLC is in a well-lit, air-conditioned office that promotes productivity. The role may require after-hours and weekend availability to address urgent resident concerns or manage activities. Additionally, maintaining a high level of confidentiality, particularly regarding sensitive financial documents, is crucial throughout your daily responsibilities.

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What benefits do Community Managers receive at Wendover Management, LLC?

Joining Wendover Management, LLC as a Community Manager comes with a comprehensive benefits package. This includes competitive pay, medical coverage, dental and vision insurance, generous paid time off, a solid 401(k) plan with employer matching, and employee discounts on rent. The company places a strong emphasis on creating meaningful career development opportunities, making it an attractive place to work.

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Common Interview Questions for Community Manager
Can you describe your experience in property management?

When answering this question, be sure to highlight your previous roles in property management, detailing your specific responsibilities and achievements. Focus on how your experiences align with the requirements of the Community Manager position at Wendover Management, LLC, particularly in managing finances, resident relationships, and team leadership.

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How do you handle difficult tenant situations?

Demonstrating your conflict resolution skills is key here. Discuss a particular instance where you resolved a tenant dispute, emphasizing the importance of communication, empathy, and adherence to policies. Stress your ability to remain calm and professional while finding a satisfactory resolution for all parties involved.

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What marketing strategies have you used to fill vacancies?

When discussing your marketing strategies, mention the specific platforms you utilized (like social media) and successful campaigns you led. Highlight your ability to analyze market trends and adapt your marketing efforts to attract prospective residents effectively. This reveals your proactive approach in keeping the property occupied and thriving.

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Describe your experience with budgeting and financial management.

Provide insights into your knowledge of financial reporting, budget development, and monitoring expenses. Share how you accomplished financial goals in past roles, and discuss any software tools or methods you use to ensure accuracy and compliance. This showcases your capabilities in managing the financial aspects of property management effectively.

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How do you foster a positive community atmosphere among residents?

Discuss strategies you've implemented to engage residents, such as organizing community events and promoting open communication. Highlight the importance of creating relationships with residents and their feedback. Sharing your examples will demonstrate your commitment to building a strong, positive community.

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What steps do you take to ensure compliance with regulations?

Here, outline your thorough understanding of local housing regulations and how you stay updated on changes in laws. Specify your approach to conducting routine audits and training for staff, ensuring that both you and your team uphold compliance to mitigate risks for Wendover Management, LLC.

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How would you approach managing a diverse team?

Emphasize your interpersonal skills and experience working with diverse groups. Share examples of how you adapt your management style to different individuals and promote inclusivity within the team. This demonstrates your ability to lead effectively, which is key for the Community Manager role.

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What role does technology play in your property management approach?

Discuss your familiarity with property management software and communication tools that enhance operational efficiency. Explain how you leverage technology to streamline processes such as rent collection and maintenance requests, emphasizing your commitment to staying current in the digital landscape.

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Describe a successful resident event you've organized.

Provide a specific example of a resident event you planned, including the concept, execution, and outcomes. Discuss how you engaged residents and the positive feedback received, demonstrating your ability to create meaningful experiences within the community.

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What do you believe is the key to exceptional resident satisfaction?

Focus on the importance of communication, responsiveness, and creating a welcoming atmosphere. Share your philosophy on resident satisfaction, discussing how you gauge feedback and consistently maintain open lines for dialogue to enhance the living experience at Wendover Management, LLC.

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DATE POSTED
December 30, 2024

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