General Manager - job 1 of 2

As a General Manager at City Wide Facility Solutions, your key responsibilities will be to lead and develop a high-performing sales and operations team, manage financial outcomes, oversee client retention, and drive revenue growth. You'll also conduct regular building inspections, maintain vendor relationships, and ensure quality service standards are met—your leadership is crucial to the success of the organization.

To qualify for the General Manager position at City Wide Facility Solutions, candidates should have over 10 years of progressive experience in business development, B2B sales, and operations. A bachelor's degree in business or a related field is essential, with an MBA preferred. Proven leadership experience in managing sales and operations teams and familiarity with business software like ERP and CRM systems are also important.

Success in the General Manager role at City Wide Facility Solutions is measured through overall revenue growth, client retention rates, and profitability. Your ability to inspire your team, cultivate client relationships, and manage resources effectively will directly impact these metrics.

At City Wide Facility Solutions, the work environment is energetic, collaborative, and innovation-friendly. As a General Manager, you can expect to lead a dynamic team of professionals, engage in hands-on fieldwork, and experience a workplace that rewards hard work and creativity.

City Wide Facility Solutions offers a comprehensive benefits package for its General Manager role, including health insurance, dental and vision coverage, a 401(k) plan with matching contributions, paid time off, mileage reimbursement, and paid training. The compensation includes a base salary of $90,000 and potential earnings exceeding $130,000 through bonuses and commissions.

When answering this question, convey that your leadership style involves inspiring and motivating your team through trust and open communication. Give examples of how you’ve led teams in the past, how you address challenges, and how you celebrate successes together.

To answer this effectively, focus on key performance indicators such as revenue growth, sales targets, and customer acquisition rates. Discuss how you’ve set benchmarks and provided feedback during regular reviews to help your team achieve and exceed their targets.

Discuss the importance of maintaining strong relationships with clients, providing excellent service, and regularly checking in to ensure satisfaction. Share examples of how you've utilized customer feedback to enhance services and maintain client loyalty.

Explain that you take a detailed, analytical approach to budgeting—reviewing past financial reports, predicting future expenses, and allocating resources efficiently. You can share specific examples where your financial planning has resulted in positive outcomes for your previous employer.

When addressing this question, tell a story about a past experience where you had to manage a challenging employee situation. Explain the steps you took to resolve the issue, the outcome, and what you learned from the experience to improve your leadership skills.

Discuss how innovation is vital for staying ahead in the industry. Share examples of how you’ve encouraged creative problem-solving and new ideas within your team to improve operations and sales processes.

Talk about specific methods you use to keep your team motivated, such as setting clear goals, recognizing achievements, and providing opportunities for professional development and team-building activities—demonstrating your commitment to their success.

Mention various tools and software, such as CRMs for client management, ERP systems for financial oversight, and communication tools for team collaboration. Highlight your familiarity with these systems and how they have improved your operational management.

Emphasize that your problem-solving skills are methodical and data-driven. Provide an example of a complex problem you faced and the steps you took to resolve it, explaining the positive results of your solution.

This is an opportunity to express your enthusiasm for the role and the company. Share your appreciation for City Wide's mission, culture, and commitment to excellence in facility management, and how your career goals align with their vision.