Night Manager - Part Time, Suffolk County, NY

A Night Manager at City Wide Facility Solutions plays a critical role in managing the quality and compliance of janitorial services during evening hours. The manager works closely with Independent Contractors and ensures that contractual obligations are met while fostering strong relationships. They are responsible for inspecting service quality, addressing customer complaints, and maintaining up-to-date records in our CRM system. This position blends operational oversight with team leadership, making it an exciting opportunity for someone with prior supervisory experience.

To be successful as a Night Manager at City Wide Facility Solutions, you should have strong management and communication skills, with at least one year of supervisory experience. Knowledge of building maintenance or the janitorial industry is essential, along with strong organizational skills and attention to detail. Familiarity with computer systems and CRM software is useful, as is the ability to communicate effectively with both team members and clients. Bilingual skills, particularly in Spanish, are a preferred asset.

As a Night Manager at City Wide Facility Solutions, your typical working hours will be from 4:30 PM to 10:30 PM. This part-time evening schedule allows you to effectively oversee operations and interact with Independent Contractors and clients during their off-peak hours, making it a great fit for individuals seeking evening employment.

The Night Manager at City Wide Facility Solutions is responsible for maintaining quality assurance, developing communication with Independent Contractors, and managing customer inquiries. Essential tasks include conducting inspections, handling client complaints, documenting findings, and ensuring compliance with operational policies. This role is integral to fostering a positive and productive work environment while ensuring client satisfaction.

To qualify for the Night Manager position at City Wide Facility Solutions, you should have a high school diploma or equivalent experience in commercial janitorial services, preferably with at least four years of relevant industry experience. A minimum of one year of supervisory experience is also required. Candidates should demonstrate strong interpersonal skills and an ability to drive continuous process improvement in a collaborative team setting.

City Wide Facility Solutions is committed to fostering an environment of professional growth and development. As a Night Manager, you will have opportunities for training and advancement within the company. The collaborative work environment encourages sharing of ideas and innovative approaches to solving operational challenges, allowing you to enhance your skills while making a positive impact in the community.

Night Managers at City Wide Facility Solutions enjoy competitive compensation, which includes allowances for car and cell phone usage. Beyond financial benefits, you will be part of a vibrant company culture that values accountability, community, and professionalism. This supportive environment also encourages teamwork and recognizes high performance, contributing to both job satisfaction and personal growth.

When answering this question, highlight specific examples of your past supervisory roles, including how you motivated your team, tackled challenges, and ensured quality service. Discuss the systems or strategies you implemented to maintain service levels and improve team performance.

Showcase your problem-solving skills and your ability to communicate effectively. Discuss a scenario where you successfully resolved a client's issue while maintaining professionalism and rapport. Highlight your methods of documenting complaints and following up to prevent recurrence.

You can discuss a systematic approach to reviewing client contracts and monitoring compliance. Mention the importance of regular inspections, effective communication with Independent Contractors, and providing constructive feedback for service improvement.

Emphasize the importance of time management and prioritization strategies. Share your experience in evaluating urgent tasks versus regular operations, demonstrating your ability to maintain service quality even during peak times.

When discussing this, focus on your change management capabilities. Describe how you communicated the need for the change, involved your team, and managed feedback during implementation, maintaining morale and productivity throughout.

Talk about the importance of clear communication, regular check-ins, and fostering an atmosphere of collaboration. Share experiences where you successfully built trust and cooperation with contractors, focusing on partnership success.

Highlight your experience with CRM software and data entry practices. Discuss the importance of detail-oriented documentation and how timely reporting fosters transparency and accountability within the team and with clients.

Discuss your understanding of individual team member motivations and how you adapt your leadership style accordingly. Mention techniques you've used in the past to keep a diverse team engaged and productive, such as recognition and rewards.

Prepare to share a specific example of a challenging decision relating to team management or operational issues. Explain your thought process and the outcome, emphasizing the lessons learned and how you prioritized the company's values.

Share your preferred organizational tools and techniques, whether digital or paper-based. Explain your approach to prioritizing tasks across locations and how communication drives organization and accountability.