Account Director - Catering

An Account Director - Catering at Civica plays a vital role in building and maintaining relationships with key clients in the public sector. This position involves understanding client needs, providing tailored software solutions, and advocating for technological improvements that benefit citizens and public sector organizations. Your leadership will be instrumental in driving growth and enhancing user satisfaction.

To excel as an Account Director - Catering at Civica, strong leadership and communication skills are essential. You should have a solid understanding of public sector operations, software solutions, and a passion for customer service. Additionally, experience in account management and the ability to work collaboratively across teams will set you up for success.

Civica is deeply invested in your career growth as an Account Director - Catering. We offer a variety of professional development opportunities, including training programs, mentorship, and the chance to take on exciting new projects. Our culture promotes continual learning and personal development, ensuring you have the resources needed to excel.

The work environment for an Account Director - Catering at Civica is collaborative and inclusive. We value diverse perspectives and foster a team-centric atmosphere where everyone's input is heard. We also support flexible work arrangements, aligning with our commitment to work-life balance.

As an Account Director - Catering at Civica, you'll benefit from a range of perks including competitive salary packages, opportunities for continuous learning, and volunteer days to give back to your community. We believe in nurturing our people, ensuring they have a fulfilling and enriching work experience.

Yes, prior experience in account management or a similar role is typically required for the Account Director - Catering position at Civica. This role involves significant interaction with clients, so a strong background in client relationship management and public sector operations is a definite advantage.

Civica is dedicated to creating a diverse and inclusive workplace. We believe that diverse teams drive innovation and better outcomes. Our initiatives include training programs, inclusive hiring practices, and fostering an environment where everyone feels safe and welcome to express their thoughts and ideas.

To build strong client relationships as an Account Director - Catering, I would prioritize understanding client needs through regular communication and feedback sessions. I’d also employ a consultative approach, offering tailored solutions that align with their goals while positioning Civica as a trusted partner in their success.

In a previous role as an Account Director, I encountered a situation where a client faced significant software issues. I took the initiative to organize a dedicated team to address the problem and maintained constant communication with the client throughout the process. By the end of the project, not only was the issue resolved, but we also improved the client's overall satisfaction, turning a challenge into an opportunity for strengthened trust.

I stay informed about industry trends by subscribing to relevant publications, attending webinars, and participating in professional associations. Networking with peers and engaging in forums also provides insights into emerging challenges and best practices, helping me bring innovative solutions to my role.

My approach to managing a diverse team involves fostering an inclusive environment where every team member feels valued and heard. I encourage open discussions, celebrate differences, and actively seek input from everyone to ensure diverse perspectives are integrated into our strategies and solutions.

To prioritize my workload as an Account Director - Catering, I utilize the Eisenhower Matrix to distinguish between urgent and important tasks. I also break larger projects into manageable steps, set deadlines, and regularly review progress to stay on track while being flexible to adjust based on client requests.

I led a change initiative aimed at adopting new software for account management in my previous position. By facilitating training sessions and gathering feedback, I ensured everyone was on board and comfortable with the new tools. The outcome was a smoother transition, improved productivity, and overall positive client feedback.

Technology plays a transformative role in improving public sector services by streamlining operations, enhancing transparency, and enabling better communication between agencies and citizens. As an Account Director - Catering, I see the value in leveraging technological advancements to drive efficiencies and meet evolving client needs.

To handle client dissatisfaction, I would first listen actively to their concerns, ensuring they feel heard. I would then investigate the issue, develop a solution, and collaborate with my team to execute it promptly while keeping the client informed throughout the process. This approach demonstrates commitment to resolving their concerns and rebuilding trust.

The most important metrics for assessing client satisfaction include Net Promoter Score (NPS), response times, resolution time for issues, and client feedback surveys. By analyzing these metrics, I can identify areas for improvement and ensure we continuously meet client expectations.

What excites me most about the Account Director - Catering role at Civica is the opportunity to make a tangible difference in public services by using technology. Being part of a company that values innovation while supporting communities resonates with my professional goals, and I’m eager to contribute to that mission.