Senior Website Executive

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

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Why you will love this opportunity as Senior Website Executive at Civica

As an Senior Website Executive at Civica it allows to leverage expertise in web development and digital strategy to create impactful online experiences. Civica’s commitment to innovation and community-focused solutions aligns perfectly for using technology to drive positive change. The role offers a dynamic environment where one can collaborate with talented professionals, continuously learn, and contribute to projects that make a real difference in people’s lives. Being part of a company that values growth, creativity, and social responsibility is incredibly motivating and fulfilling.

Role Purpose

The Senior Website Executive is responsible for the advanced management, development, and optimization of the company’s website. This role demands deep expertise in content management systems (CMS) or digital experience platforms (DXP) such as Optimizely, Drupal 8, and similar platforms. The ideal candidate will possess strong front-end development skills in HTML, CSS, and JavaScript, along with a solid understanding of SEO, testing, debugging, and website security. The Senior Website Executive will oversee wireframing, design, and comprehensive website auditing and reporting, with a strong focus on privacy, security, data governance, and maintaining technical and functional documentation.

Job Description

MS/DXP Management: Here is a concise version of that sentence: Lead the management and optimization of the company's website using CMS/DXP platforms like Optimizely, Drupal 8, or similar systems. Ensure that website content is regularly optimized for user experience and aligned with business goals.

Front-End Development: • Develop and maintain website functionality using HTML, CSS, and JavaScript, ensuring seamless user experiences across all devices. • Collaborate with cross-functional teams to integrate front-end elements with back-end services.

Search Engine Optimization (SEO): • Implement advanced SEO strategies to enhance website visibility, traffic, and search engine rankings. • Perform ongoing SEO audits and make recommendations to improve on-page and technical SEO.

Testing, Debugging & Quality Assurance: Lead testing and debugging efforts to ensure the website functions correctly across browsers and devices. • Implement robust QA processes to maintain high website performance and user satisfaction standards.

Wireframing & Design: • Create and oversee wireframing and design activities using Adobe Creative Cloud Suite (Photoshop, InDesign, Illustrator, etc.). • Ensure that all design work is visually appealing, onbrand, and enhances the user experience.

Website Auditing & Reporting: • Conduct regular and comprehensive website audits to identify areas for improvement in performance, security, and compliance. • Generate detailed reports on website analytics, user behaviour, and other key metrics, providing actionable insights.

Interpersonal & Communication Skills: • Collaborate effectively with internal teams, including IT, marketing, design, and external vendors and stakeholders. • Communicate technical concepts clearly to non-technical team members and stakeholders.

Technical & Functional Documentation: • Develop and maintain detailed technical and functional documentation for website processes, configurations, and updates. • Ensure documentation is comprehensive, up-to-date, and accessible to relevant stakeholders.

Project Management & Collaboration Tools: • Use tools like Azure DevOps, JIRA, or similar systems to manage tasks, track progress, and facilitate team collaboration. • Participate in project management activities, ensuring timely and successful delivery of website projects.

Privacy, Security & Data Governance: • Ensure the website complies with privacy regulations, security standards, and data governance policies. • Stay informed on the latest web security and data governance developments, applying best practices to the website.

Essential Competencies

• Must have relevant 3+ years of experience.
• Experience in website management, development, and optimization.
• Advanced proficiency in CMS/DXP platforms like Optimizely, Drupal 8, or similar systems.
• Strong front-end development skills, including HTML, CSS, and JavaScript.
• Expertise in SEO best practices, testing, debugging, and website performance
• Proficiency in wireframing and design using Adobe Creative Cloud Suite.
• Strong understanding of privacy, security, and data governance.
• Experience with project management and collaboration tools like Azure DevOps, JIRA, or similar systems.
• Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams.

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.