If you want to be part of an integral and progressive industry, consider a position with the industry leader: C. H. Robinson. In this entry level/early career role you will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of C. H. Robinson. The position requires the individual to work with a number of different C. H. Robinson network offices to assist in the resolution of claims that have been filed or amicably resolve situations in which product is damaged during transit.

Responsibilities:

• Acts as liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents.
• Processes new claims and disseminates the claims to the appropriate insurance carrier.
• Monitor and respond professionally and with a customer service mindset to email and voicemail
• Ability to help resolve daily problems that arise and bring the issue to a resolution.
• Identifies exposures to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials.
• Assist customers in making arrangements with carrier to return goods and schedule inspections. This involved coordination and communications with management, employees and agents.
• Ability to build a working relationship with customers, carrier, insurance companies and the office network.
• Responsible to maintain excellent task maintenance in order to have proper follow up on each claim.

Required Qualifications:

• High School diploma or GED equivalent required, Associates degree or higher preferred
• Strong problem solving and decision making abilities
• Quick learner who is successful at multi-tasking
• Team player who can also produce independent results
• Possesses strong detail orientation
• Strong customer service focus
• Solutions focus mindset as this role will be providing answers to the CH Robinson network, customers and carriers on assigned cargo claims portfolio
• Transportation background is a plus

Preferred Qualifications:

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.