Claims Training Specialist

If you have technical Claim experience and enjoy coaching, mentoring and teaching others, we’d like you to join us. As part of the Learning and Development team, you’ll design, develop and deliver training through a variety of methods, including virtual, digital and in-person. Committed to our employees and a diverse & inclusive culture, we’ve been rated a “Best Place to Work” by the Boston Business Journal for the past 15 years.

The ideal candidate should be a great communicator with the ability to flex across multiple departments, products and audiences. You must be organized, decisive, a natural leader and enjoy working in a collaborative, customer centric environment.

• Partner with key stakeholders to identify and assess Learning & Development needs across business units, departments and the organization. Leveraging input to define and enrich curriculum.

• Instruct high impact training courses, employee up-skilling and professional development programs. Compose innovative and user focused training materials, including reference guides, and on demand learning

• Create learning solutions to meet our changing environment and support business objectives; Foster an environment that engages and inspires learners

• Collaborate with subject matter experts and external resources to enhance staff technical performance; facilitate critical experience based knowledge transfer.

• Assess training effectiveness seeking feedback from learners and their managers while partnering with other parts of the organization to elevate, imagine and engage new training opportunities

• Passionate about performance optimization
• Comfortable presenting to large groups and not shy about being on camera
• Bachelor’s degree or equivalent in related experience.
• 2 - 5 years Technical Claim Experience (Property Casualty)
• Prior training and/or leadership experience a plus
• Technology Savvy