Medicare Sales Supervisor

Who We're Looking For - Medicare Sales Supervisor 

The Medicare Sales Supervisor plays a crucial role in driving team performance, ensuring compliance with regulatory requirements, and achieving sales targets within the Medicare Sales division.

• Lead and Manage a Sales team: Supervise and oversee a team of up to 20+ Medicare Sales Agents, providing leadership, direction, and support. Manage performance to expectations and ensure alignment with organizational goals
• Coaching and Performance Management: Conduct regular coaching sessions with team members to assess individual performance, identify strengths and areas for improvement, and provide constructive feedback. Develop personalized development plans for agents to enhance their sales skills, product knowledge, and compliance with regulatory requirements.
• Performance Monitoring and Analysis: Monitor individual and team performance metrics, analyze sales data, and generate reports to track progress, identify trends, and measure against sales targets. Use data analysis to identify areas for improvement and implement strategies to optimize performance and achieve sales goals
• Collaboration and Communication: Collaborate with sales management to develop effective sales strategies and facilitate regular team meetings to communicate business initiatives, address knowledge gaps, reinforce sales techniques, and ensure compliance with Medicare regulations. Communicate regularly with team members to share updates, provide guidance, and foster a positive and collaborative team culture
• Regulatory Compliance: Stay up-to-date with Medicare regulations, guidelines, and policies, ensuring that the sales team is fully informed and compliant with all requirements. Conduct regular training sessions on compliance topics and monitor adherence to regulatory standards
• Leadership and Mentorship: Provide leadership, mentorship, and support to Medicare Sales Agents, fostering a positive and motivating work environment. Recognize and reward team members for their achievements and contributions to the team's success
• Continuous Improvement: Continuously evaluate and improve coaching and training programs based on feedback, performance data, and industry best practices. Encourage a culture of continuous learning and development within the sales team.The Medicare Sales Supervisor plays a crucial role in driving team performance, ensuring compliance with regulatory requirements, and achieving sales targets within the Medicare Sales division.

What You Bring 

• Job Requirements
• Required Skills/Abilities:
• Effective Communication skills
• Calm under pressure
• Problem Solving
• Emotional intelligence
• Leadership
• Reliable with regular and punctual attendance
• Must be flexible in hours you are able to work (possible weekends)
• Overtime, including weekends, may be required throughout the duration of AEP
• Excellent computer skills including navigating software on multiple monitors
• Oversee team of Licensed Insurance Agents

Education and Experience:

• 3-5 years of experience in a related field
• High school diploma or GED
• Must currently hold an active Health Insurance License
• People Leadership experience within Medicare Call Center Environment 
• Minimum of 1 year AEP experience
• Preferred Experience:
• Experience selling Medicare Advantage, Medicare Supplement/Medigap
• Experience selling individual and/or senior insurance products via the telephone
• Excellent computer software skills (e.g. Word, Excel, Project and Internet skills)
• Call center experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Be on camera for all meetings
• Work in a private home office separate from any distraction to ensure HIPAA compliance
• Have hard-lined internet access of at least 10 mbps download/5 upload. Cannot be satellite based

Perks That Set Us Apart

• 🩺Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• 💰Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• 🧘‍♀️Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• 🏝️Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• 👶🏻Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• ✈️Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• 🏠Hybrid Work Options: Embrace the flexibility and collaboration of hybrid working. This position will be expected to work in the office 2 days and remotely 3 day a week.
• 🌎World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• 🛟Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).

🤝Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink. 

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min - 1 hour interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

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