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Branch Manager - South Fayette Twp Pa

OBJECTIVE

As Manager of this financial center, you will have the opportunity to use your leadership experience and outgoing personality skills to build rapport with our members and create, develop, and build an effective team; manage the operations of the financial center, use your sales and member service experience and positive demeanor to expand and build strong member relationships. You’ll also have the opportunity to work with Business Development, Relationship Development/Sales, Real Estate and Consumer Lending partners to meet/exceed established goals set by your management team. You will contribute to an atmosphere of teamwork and community involvement with a professional image in the local community through organizations and committees.

WORKING HOURS

Flexible schedule based operational needs during the following hours of operation:

Monday - Thursday 9am - 5pm

Friday 9am - 6pm

Saturday 9am - 2pm 

MINIMUM QUALIFICATIONS

  • Business/Finance Degree preferred or equivalent combination of education and/or experience required
  • Minimum two years similar or transferrable experience required; working in an operation within a financial service industry preferred
  • Ability to lead and manage the activities of the financial center in a highly competitive market – growth, marketing promotions, sales, facilities, and operational changes
  • Commercial/Business account experience preferred– well versed in business deposit services and cash management services
  • Cash Management experience – ability to manage cash operations – audits, teller security, overall balancing
  • FI Knowledge/Experience – solid knowledge base of consumer deposit accounts and consumer loans; consumer loan authority is a plus
  • Sales Management experience – leading sales, coaching, establishing goals, measuring results and establishing employee sales plans
  • Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
  • Ability to maintain a strong, professional image with community involvement and networking; partner with Business Lending & Services to strengthen member relationships
  • Excellent interpersonal skills – both written and verbal communication skills are essential
  • Proficient computer skills in Word and Excel

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage your team to build genuine relationships with their peers and members, to problem solve through solutions, promote self-services, and coach staff to be a personal consultant.
  • Develop creative opportunities to grow the financial center through outbound calling lists, networking and community events, and acquire to highlight or maximize marketing campaigns.
  • Exercise the usual authority of a manager concerning staffing, coaching, mentoring, scheduling, hiring, performance appraisals, promotions, and employee relations/development
  • Carry out manager responsibilities in accordance with the organization’s policies, procedures and Core Values
  • Oversee or perform opening and closing financial center procedures and adhere to security policies
  • Membership Officer responsibilities – verify all new accounts opened are in Clearview’s field of membership
  • Partner with Relationship Development and coordinate Clearview Partner Program visits throughout the year to enhance relationships with businesses within the financial center community
  • Oversee the monitoring of cash levels, audits, verify new account report and monitor financial center attrition
  • Maintain and manage the facility and make recommendations for image improvement
  • Participate in the development of financial center budget and business plans
  • Monitor financial center expenditures and business plan to ensure profitability goals are met
  • Medallion Stamp Guarantees and Notary as required
  • Participate in events that may impact the growth of the financial center through involvement in the community; encourage and create opportunities for staff/team involvement
  • Attend required credit union training and meetings
  • Handle other duties as assigned

 ALL ABOUT THE EXPERIENCE

  • Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience
  • Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence
  • Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond
  • Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers
  • Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement
  • Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success

Clearview values diversity in its workforce.  We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Branch Manager - South Fayette Twp Pa, Clearview Federal Credit Union

As a Branch Manager at Clearview, located in South Fayette Township, PA, you’ll bring your leadership experience and vibrant personality to the forefront. You’ll be at the heart of the financial center, developing strong relationships with our members, leading an effective team, and ensuring our operations run smoothly. Your sales and member service skills will help in expanding our member base while you engage in goals set by your management team. Plus, you’ll get to collaborate with Business Development and Lending partners to elevate our financial services. Our culture emphasizes teamwork and community interaction, and you’ll often participate in local organizations, reinforcing our professional image in the community. The working hours are flexible, adapting to the operational needs, making it ideal for those seeking a balanced work-life. We’d love to see your strong management background in action—especially if you've worked in the financial service industry—and are passionate about building a community-focused atmosphere. Join us in this fulfilling role, where each day is an opportunity to inspire both your team and our valued members!

Frequently Asked Questions (FAQs) for Branch Manager - South Fayette Twp Pa Role at Clearview Federal Credit Union
What skills do I need to become a Branch Manager at Clearview?

To become a successful Branch Manager at Clearview, you should possess solid leadership skills, experience in the financial services industry, and excellent interpersonal abilities. Knowledge of business deposit services, cash management, and consumer loans will be invaluable. Moreover, effective communication and a knack for building relationships in the community will significantly enhance your success in this role.

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What are the responsibilities of a Branch Manager at Clearview?

As a Branch Manager at Clearview, your key responsibilities will include leading a dedicated team, managing day-to-day operations, developing member relationships, and meeting financial center goals. You’ll also oversee cash operations, conduct performance appraisals, and actively engage in community events to promote the financial center, ensuring a high standard of service and professionalism is maintained.

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What is the work culture like at Clearview for a Branch Manager?

The work culture at Clearview is dynamic, community-oriented, and emphasizes teamwork. As a Branch Manager, you’ll be expected to demonstrate leadership in a supportive environment that values diversity and inclusive practices. Your engagement in community events and active participation with your team will be pivotal in fostering an atmosphere of collaboration and member-focused service.

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How flexible are the working hours for a Branch Manager at Clearview?

Working hours for a Branch Manager at Clearview are designed to be flexible according to operational needs. Generally, you can expect hours from Monday to Saturday, providing a structure that allows for a balance of personal and professional life while ensuring that business needs are met effectively.

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What are the primary qualifications needed for a Branch Manager role at Clearview?

To qualify for a Branch Manager role at Clearview, a Business or Finance degree is preferred, along with a minimum of two years in a similar or transferable role. Experience in the financial service industry, especially in areas like cash management, sales, and residential lending, would greatly enhance your candidacy.

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What growth opportunities exist for a Branch Manager at Clearview?

There are numerous growth opportunities available for a Branch Manager at Clearview as the organization values employee development. You can anticipate chances for promotions and professional growth through leadership training programs, mentorship opportunities, and continuing education in financial services, all while contributing to the community.

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What’s the community involvement aspect for Branch Managers at Clearview?

Community involvement is an essential part of the Branch Manager role at Clearview. You’ll be expected to engage with local organizations and events actively, fostering relationships that enhance the financial center’s visibility and community reputation while also encouraging your team members to participate in such initiatives.

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Common Interview Questions for Branch Manager - South Fayette Twp Pa
How do you plan to build relationships with members as a Branch Manager at Clearview?

To build relationships with members as a Branch Manager, I would prioritize active listening and engagement by understanding their financial needs. I’d implement proactive outreach strategies and facilitate events to create meaningful interactions, ensuring that our services are tailored to meet their unique situations.

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What strategies would you employ to motivate your team as a Branch Manager?

To motivate my team, I would focus on clear communication and recognition of achievements. Developing personalized coaching plans and fostering a collaborative work environment can encourage motivation. I believe in setting collective goals and celebrating wins, which instills pride in the team's performance and drives engagement.

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How would you handle a conflict within your team in the role of Branch Manager?

Handling conflict within the team involves a commitment to open dialogue. I would create a safe space for team members to express their concerns, encourage empathy, and collaboratively seek solutions. Facilitating mediation sessions would also promote understanding and restore harmony in the workplace.

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What experience do you have with financial operations that would benefit you as a Branch Manager?

My experience with financial operations includes managing cash flow, conducting audits, and overseeing compliance with security policies. This involvement has equipped me with strong operational insight, ensuring sound risk management and profitability while nurturing member relationships through effective service delivery.

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How do you prioritize tasks in a busy financial center environment?

Prioritizing tasks in a busy environment requires strategic thinking and adaptability. I utilize a combination of goal-setting and delegation while implementing time management techniques. By evaluating the urgency and impact of tasks, I ensure that the financial center runs smoothly and efficiently.

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What role do you see community involvement playing in your job as a Branch Manager?

Community involvement is crucial as it strengthens the branch’s local presence and fosters trust. As a Branch Manager, I would actively participate in local initiatives, encouraging my team to do the same. This engagement not only enhances the brand's reputation but also allows us to connect authentically with members.

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How would you approach training new employees in your financial center?

I would approach training new employees with a comprehensive onboarding plan that includes both technical skills and customer service training. Pairing new hires with experienced team members for shadowing would enhance their learning experience, while regular feedback sessions would help in assessing their progress and comfort in the role.

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What techniques would you use to analyze financial performance?

To analyze financial performance, I would utilize data analytics tools and regular performance reviews. Keeping track of key performance indicators like member satisfaction, sales metrics, and operational efficiency would allow me to make informed decisions to enhance the branch’s profitability and service quality.

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How can you ensure compliance with company policies and procedures?

Ensuring compliance involves a thorough understanding of our policies and constant communication with the team. I would implement regular training sessions, conduct audits, and establish an open-door policy for questions. This proactive approach fosters a culture of accountability and supports adherence to Clearview’s standards.

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What do you see as the most significant challenge facing financial centers today?

One of the most significant challenges facing financial centers today is adapting to the rapid pace of technological changes and shifting customer expectations. As a Branch Manager, I would focus on integrating technology with personalized service, ensuring we meet our members' evolving needs effectively while promoting seamless interactions.

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Clearview Federal Credit Union has been in operation since 1953 and serves over 105,000 members with reported assets valued over $1.3 billion as of March 2020. Membership in Clearview is open to individuals who live, work, worship, volunteer or at...

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Full-time, on-site
DATE POSTED
November 26, 2024

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