Order Entry Coordinator

To be eligible for the Order Entry Coordinator role at Funko, candidates should have at least 2 years of B2B Customer Service experience, preferably in retailer applications and EDI transaction management. Familiarity with Microsoft Navision or Zendesk is a plus, along with advanced skills in Microsoft Office, particularly Excel.

The salary range for an Order Entry Coordinator at Funko is typically between $18.39 to $24.52 hourly. However, compensation may vary based on factors like qualifications, experience, and location, as well as potential bonuses and restricted stock units.

A day in the life of an Order Entry Coordinator at Funko involves entering sales orders in our ERP system accurately and on time, communicating with retail accounts, and resolving customer inquiries. This role requires balancing multiple responsibilities in a fast-paced environment while ensuring top-notch customer service.

The Order Entry Coordinator significantly enhances customer satisfaction at Funko by processing orders accurately, responding promptly to customer inquiries, and ensuring timely delivery of products. Their proactive communication with both customers and internal teams ensures that all concerns are addressed swiftly and effectively.

Success as an Order Entry Coordinator at Funko hinges on customer service skills, problem-solving abilities, and exceptional attention to detail. Organizational skills and the capacity to manage competing priorities under pressure are also crucial, alongside strong communication skills to engage effectively with all stakeholders.

Absolutely! Funko is committed to providing comprehensive training and support for new Order Entry Coordinators. You will participate in sales meetings and system training sessions to familiarize yourself with our products, processes, and tools, ensuring you're well-equipped to thrive in your role.

At Funko, collaboration is key. Order Entry Coordinators work closely with the Sales team and engage in cross-functional partnerships. This teamwork approach fosters an environment that supports shared goals and enhances the overall customer experience through effective communication and cooperation.

When managing multiple customer orders, I prioritize tasks by assessing deadlines and the complexity of each order. I use tools to track my workload and keep detailed notes on customer preferences and timelines to ensure efficient processing and communication.

In a previous role, I once encountered a discrepancy between an order quantity and the invoice. I quickly contacted the vendor to clarify the terms and communicated transparently with the customer to manage their expectations while promptly fixing the issue. This proactive approach led to a satisfied customer and reinforced their trust in our service.

To ensure accurate data entry in ERP systems, I review all inputs carefully before final submission. I also double-check numbers and details, and use validation tools to prevent errors. Regular data audits and ongoing training help me maintain high standards of accuracy.

Handling difficult customer interactions requires empathy, patience, and effective communication. I actively listen to their concerns, acknowledge their feelings, and strive to resolve the issue. I focus on finding a solution that satisfies the customer while also aligning with company policies.

Teamwork is crucial in the Order Entry Coordinator position as it involves collaboration with Sales teams and customer service representatives. By sharing information and supporting each other, we can streamline processes and enhance the overall customer experience.

To stay informed about changes in product lines, I actively engage in team meetings, training sessions, and utilize internal resources like newsletters or intranet updates. This continuous learning helps me answer customer inquiries accurately and efficiently.

I find ERP systems like Microsoft Navision extremely useful for managing customer orders. Additionally, Excel for data analysis, tracking sales, and handling complex calculations contributes to better organization and efficiency in my workflow.

To ensure excellent communication, I establish proactive channels like regular check-ins and updates. I focus on clear messaging, actively listening, and asking clarifying questions. This ensures that everyone's on the same page regarding orders and expectations.

I was motivated to apply for the Order Entry Coordinator role at Funko because I have a passion for pop culture and collectibles. Joining a company that creatively connects fans with their favorite characters in an inclusive and dynamic environment is a dream opportunity for me.

In a fast-paced work environment, I use digital task management tools to prioritize my workload and set reminders for critical deadlines. Additionally, I maintain a structured daily agenda that allocates time for unexpected tasks while blocking slots for essential projects.