Technical Support Specialist
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- 20 hours per week, 5 month contract, working remotely or from our Charleston office
Why Join Us?
Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!
Ready to discover your potential with us?
The role:
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match.
The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your responsibilities include:
- Running daily live Zoom programs for customers, including session preparation, facilitation, and participant engagement
- Providing technical support to our customers, assisting with platform access, troubleshooting issues, and guiding them through features
- Providing post-program support to our customers through editing video recordings and uploading to our platform
- Data management (e.g., daily program registration management and attendance data), data entry, and managing the day-to-day of program updates and schedules
Requirements:
- Minimum of two years customer and technical support experience
- Ability to provide technical support in a non-technical manner to suit your audience
- Excellent customer service and communication skills
- Ability to prioritize workload and cases, and take ownership of your tasks
- Ability to work in a team environment as well as being self motivated and self-managed
- Develop and maintain trusting, productive working relationships with internal and external stakeholders/customers
- Solutions-driven with the ability to identify customer needs through questioning techniques, product usage analysis and the application of standard processes
- Experience of working with and technically supporting SaaS products highly regarded
Benefits:
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included 💰
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year 🏠
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️
Join the dedicated team at ClickView as a Technical Support Specialist, where you can truly make a difference in the world of education! Our US team is on a mission to empower teachers and engage students through innovative video learning experiences. This remote position offers flexibility, with 20 hours a week on a 5-month contract, allowing you to either work from home or at our Charleston office. In this exciting role, you'll provide exceptional product and technical support to customers across the US, so a genuine love for technology and outstanding customer service is essential. Your day-to-day responsibilities will involve running live Zoom programs, assisting customers with platform access, troubleshooting issues, and guiding them to use various features optimally. You'll also engage in post-program support, such as video editing and data management. We value initiative and encourage you to maintain proactive contact with customers to build brand loyalty. With at least two years of customer and technical support experience under your belt, you understand how to break down complex technical jargon into relatable advice. Not only will you have the chance to shine in your role, but you'll also be part of a team that values creativity and collaboration. Are you ready to be a vital part of transforming education through technology at ClickView? We are eager to see your technical expertise and passion for customer service in action. Let's redefine education together!
CLICKVIEW Corporation is the leading provider of Digital Radiology Informatics reporting products. CLICKVIEW modules include Obstetrics, Gynecology and Vascular reporting. The modules for surveillance of Chronic Lesions include Thyroid Nodule Surv...
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