Job details

Call Center Customer Care Team (Part-Time)

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:

Manage inbound calls in an efficient and timely manner
Identify needs, clarify information, and provide timely customer solutions
Educate customers on options for diverse medical products and services
Follow proven processes and best practices to resolve customer inquiries
Support community agencies in the continuity of care as their patients transition their healthcare
Lead customers through shipping and billing inquiries
Document customer conversations and interactions in a comprehensive, thorough manner

Qualifications

While comprehensive hands on training is provided, some of the skills we value include a variety of the following:

Strong phone and verbal communication skills supported by active listening skills
Sense of urgency, professionalism, and proven time management skills
Confident and engaging in their work with other employees and customers
Sound decision-making abilities
Ability to multi-task, set priorities, and manage time effectively
Possess fundamental typing and computer skills
Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s):

Entry-level healthcare
Contact/call center experience
Retail sales experience

Additional Information

Norco offers competitive compensation and a comprehensive benefit package, including:

Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for.
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employees by Norco
401(k) with Employer Matching
Employee Tuition Reimbursement
Wellness Program
Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Customer Care Team (Part-Time), Norco, Inc

At Norco, we're all about making a difference in people's lives, and we need confident, customer-oriented individuals to join our part-time Call Center Customer Care Team! Located in beautiful Meridian, Idaho, our mission is 'Serving You Better,' which we live out by treating our customers, suppliers, and each other with respect and dignity. As a member of our Medical Resupply Department, you'll engage with customers over the phone to provide personalized service, addressing their medical supply needs. Whether it's handling inbound calls or guiding callers through inquiries about shipping and billing, you'll be the friendly face of our organization, turning each interaction into a positive experience. We appreciate active listeners who can multitask and stay organized, as you'll be documenting conversations and managing inquiries efficiently. While we provide comprehensive training, we value abilities like strong communication skills and a sense of urgency. If you're ready to support community agencies and enhance patients' journeys through healthcare, Norco is the place for you! Plus, as an employee-owned company, you’ll enjoy excellent benefits including an Employee Stock Ownership Plan (ESOP), which means you’re not just an employee; you’re an owner. Join us and help create rich lives for everyone we touch!

Frequently Asked Questions (FAQs) for Call Center Customer Care Team (Part-Time) Role at Norco, Inc

What are the responsibilities of a Call Center Customer Care Team member at Norco?

As a Call Center Customer Care Team member at Norco, your main responsibilities include managing inbound calls efficiently, identifying customer needs, providing timely solutions, and educating customers about various medical products and services. You'll also follow established procedures to resolve inquiries, support community agencies, and document interactions comprehensively.