Client Associate

There has never been a better time to join Flagstar Bank! On March 20, 2023, Flagstar Bank, N.A., the wholly owned subsidiary of New York Community Bancorp Inc., acquired substantially all of the deposits and certain loan portfolios of Signature Bridge Bank, N.A., which now operates as Flagstar.

With this transaction, Flagstar is now one of the largest commercial banks in the country, with a fortress-like balance sheet, strong liquidity, and excellent asset quality metrics. The regulatory approval of the acquisition clearly reflects the strength of the combined institution. Our clients continue to be serviced by their Private Client Group in the same client-centric single-point-of-contact strategy that Signature Bank was known for over the last two decades.

Our employees remain a critical foundation of our organization, with enhanced opportunities for career development, while participating in top-tier benefits plans. Apply today for immediate consideration below!

What you should know about the Client Services Associate I position…

In this position, you will be responsible for providing personalized banking services to financial institution clients by performing the following duties.

In this role, your primary responsibilities will include:

• Prepares and compiles new client applications and information to open new accounts and orders all necessary check books and ATM cards.
• Assist in processing wire transfers for clients as needed.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business.
• Responds to client inquiries and requests regarding accounts, balances etc.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related client issues.
• Assists in maintaining operational compliance with bank policies and regulatory requirements.
• Assist with Account Opening process following established procedures and policies.
• Maintain client files.

To be successful, your background should match these qualifications:

• At least 2 years of knowledge: financial services products & platforms
• High school diploma or equivalent
• Experience with banking regulations and AML, preferred
• Fluent in Russian, preferred
• Knowledge of teller activities, preferred
• Able to respond promptly to client needs, follow through & resolve issues in a pleasant and helpful manner
• Customer service oriented with strong interpersonal skills
• Excellent verbal and written communication skills
• Detail oriented, organized & a dedicated professional
• Proactive/motivated with good problem solving skills

Compensation:

Flagstar Bank, N.A. offers a base salary in this position with a range of $21.01 - $27.16, dependent on qualifications and experience. In addition, there may be an annual bonus plan that is paid based on merit and performance in the role.

For those candidates applying to locations in San Francisco: Flagstar Bank, N.A. will consider for employment qualified applicants with criminal histories consistent with San Francisco Fair Chance Ordinance and federal laws applicable to Flagstar Bank, N.A.

View available Careers with Flagstar Bank, N.A. at www.signatureny.com/careers

We are an Equal Opportunity Employer.