Client Care Counsellor - job 3 of 3

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We are global organization with our presence across 160+ countries or regions like US, Canada, UK, India etc and our solutions spans across employee and family assistance program, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.

• Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations.
• Providing telephonic clinical assessments, short term problem solving & referrals to EAP (Employee Assistance program) users across the country
• Participating in clinical staffing & in-house trainings
• Assisting contracted affiliate counselors with inquiries regarding referrals and track cases to ensure connection with the appropriate referral.
• Clinical Associates are strongly encouraged to achieve independent licensure.

• A Master's/MPhil Degree in Counseling Psychology, Social Work, or another clinical counseling field
• Minimum 2 year of experience required with 340 hours of counselling experience.
• Ability to multi-task and provide clinical behavioral health services.
• Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs.
• Strong clinical judgment and an understanding of your responsibilities with confidentiality
• Experience working with substance-related & addictive disorders is an asset.
• Strong organization skills, ability to follow-up on cases to ensure connection to referrals.
• Passionate about helping others.
• Competency to provide a dedicated and meaningful counseling experience to participants over the phone.
• Empathic and excellent active listening skills.