Client Partner

We are seeking a highly motivated and dynamic individual to join our team as a Client Partner, specializing in strategic sales within the high-tech vertical. As a Client Partner, you will be responsible for building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients and securing contract renewals with a focus on the high-tech industry. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts while understanding the client business environment, educating clients on Applause's product offerings, and identifying ways the company can assist clients in solving its application development testing challenges.

Primary Responsibilities:

• Develop and nurture strategic relationships: Build and maintain strong partnerships with strategic executives in the high-tech vertical. Understand their business objectives, challenges, and opportunities to align our products and services with their needs.

• Drive revenue growth: Collaborate closely with all stakeholders to identify and pursue revenue-generating opportunities. Develop account strategies and leverage internal resources to achieve sales targets and exceed client expectations.

• Act as a trusted advisor: Serve as a primary point of contact and trusted advisor for our clients, offering expert guidance on industry trends, market insights, and innovative solutions to drive their business growth and success.

• Conduct client needs analysis: Proactively engage with clients to understand their requirements, pain points, and goals. Conduct in-depth needs analysis to identify areas where our solutions can add value and address their specific challenges.

• Provide solution recommendations: Utilize your deep understanding of the high-tech industry and our product offerings to provide strategic recommendations and solutions tailored to clients' unique business needs. Effectively communicate the value proposition and benefits of our solutions to key stakeholders.

• Collaborate with internal teams: Work closely with cross-functional teams, including solution consultants, delivery managers, marketing, and customer success, to ensure seamless delivery of solutions and exceed client expectations. Coordinate efforts to maximize client satisfaction and drive long-term customer retention.

• Stay informed about industry trends: Stay up to date with the latest trends, innovations, and best practices in the high-tech industry. Leverage this knowledge to anticipate market changes and provide valuable insights to clients.

Qualifications:

• BA/BS Degree or equivalent business experience.
• 8+years of Professional services, Managed services or solution sales experience preferably within the high-tech vertical.
• Proven track record of successful customer engagements across a spectrum of enterprise-class verticals.
• In-depth knowledge of the high-tech industry, including key players, trends, challenges, and opportunities.
• Strong communication and interpersonal skills with the ability to build rapport and credibility with executive-level clients.
• Demonstrated track record of meeting or exceeding sales targets and driving revenue growth.
• Strategic thinking and problem-solving abilities with a customer-centric approach.
• Excellent negotiation, presentation, and influencing skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Company Description

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 600,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, FOX, Nike, BMW, PayPal, and Slack – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Salary Range $250,000.00- $350,000.00 Total Compensation

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