Client Partner

Reports to: VP, Client Strategy & Operations

Location: Remote, US

The Bridg Client Partnerships team is seeking a team member to build and enhance successful partnerships with national restaurant and retail brands. The Client Partner role at Bridg is the owner of the relationship with clients and will lead the end-to-end client experience at Bridg that maximizes client satisfaction, client usage, retention and organic revenue growth. The Client Partnerships team is the external arm of Bridg and works with the nation's largest and most exciting organizations in the brick and mortar space. This job requires a high level of execution to help clients develop innovative campaigns and understand their customer's behavior. You should expect to handle day-to-day operations, be able to field and prioritize incoming client requests, troubleshoot client issues and improve client performance.

The ideal candidate is someone capable of self-directed learning and generating problem solving ideas. You have a passion for digital marketing and the requisite experience that demonstrates your in-depth understanding of online brand development, data analytics, and customer and email acquisition. You have experience and expertise with large scale media, including agency partnerships and multi-platform media executions. Relationship management is your game–You are a self-starter who doesn't need micro management to own your day to day, process, and client management of deliverables.

Bridg is seeking candidates for this position at varying levels of seniority, including Manager and Director. The responsibilities for this role will be the same, though client assignments and qualifications may differ between the two levels.

As a Client Partner, you will:

• Manage day to day oversight of client accounts, owning all primary account communication, including escalation where needed (internally and externally).
• Execute Bridg's client engagement model with all active accounts. Establish a trusted relationship with your clients where you are positioned as their advisor and advocate within the organization. This includes educating and empowering new partners while ensuring the success of existing ones to confirm the profitability and growth of the company's products.
• Interface with Mid-Sr. level executives at our large enterprise retail and restaurant clients, providing tactical and strategic insight and support.
• Build senior-level relationships with clients and position yourself and Bridg as an indispensable partner to their business.
• Maximize client usage of Bridg technologies. Advise clients on best practices and industry standards for each product they are using, coaching clients to create the best experience for their guests. Help clients get the information they need, leading their utilization of the Bridg platform(s).
• Maintain in-depth knowledge of all Bridg products and their client value proposition. Inform product management and product owners of client needs to improve products and better deliver value for clients. Be knowledgeable about our product and proactively think about ways that our customers can have a better experience with us by better-using our product.
• Use your organizational and client strategy skills to continuously recommend new processes to help our teams be more efficient and proactive.
• Maintain and develop relationships with in-house sales and product teams in order to ensure growth, development, and communication with clients.
• Be a key player in our technical support team, helping them answer tougher questions and interfacing with end-users who need specialized help.
• Develop and maintain a thorough understanding of your clients' businesses, brands, and environments in order to contribute to the development of the most effective business solutions that allow Bridg to help them deliver against their business objectives.
• Develop presentation and analyses to clients that support Bridg objectives and position Bridg's value proposition effectively to executive leadership among clients.
• Own and facilitate weekly, monthly, and quarterly meetings with clients including taking meeting notes and following up on requests.

You have:

• BA or BS Degree 5+ years of professional experience in an agency, publicity firm, brand, or tech Knowledge of digital marketing techniques, campaign measurement, and martech/adtech platforms including customer data warehouses, campaign management and email service providers
• Experience thinking strategically about issues and influencing internal and external stakeholders
• Experience working independently and cross-functionally to drive multiple projects objectives
• Experience working cross-functionally with all levels of management
• 7+ years of professional experience in an agency, publicity firm, brand, or techMBA or other relevant graduate degree a plus Client-side Direct to Consumer (DTC) experience in the retail or restaurant industry
• Demonstrated ability to tell a story using data- to extract insights from data, package them in a clear, easily understood format, and present them in plain English

You are:

• Good at thinking on his/her feet with strong negotiating and problem-solving skills.
• Able to remain composed in high-stress situations and manage crisis effectively, while preserving relationships

We offer:

• $1,000 annual Lifestyle Spending Account - Company funded account that can be used for physical, emotional, and financial wellness!
• Flexible PTO
• Healthcare benefits that go into effect day one
• Employer funded Health Savings Account (HSA)
• Paid Maternity and Paternity Leave
• Competitive compensation
• Equity grants for all employees
• Up to $5,250 annually for educational assistance and student debt repayment
• $250 initial home office stipend + $900 annually for communication ($75/month)
• 401k company match (50% of contributions up to 5% of earnings)
• Programs for spot bonuses, referral bonuses, anniversary milestones, mentoring, top performer development, and more!

About Cardlytics

At Cardlytics (NASDAQ: CDLX), we created an industry…but we are just getting started. From idea inception at a kitchen table in Atlanta to now publicly traded on NASDAQ with offices around the world, we are proud of the work we've accomplished and are looking for more smart and creative minds to join us on our mission.

By using data for good, we connect brands with real people through their banks' digital channels (think: online and mobile apps). And when we make these connections, everyone wins - brands drive more sales, banks drive more loyalty, and people receive more cash back. It's that simple.

So how exactly does it work? Through our partnerships with financial services companies like Chase, Bank of America, Wells Fargo, and Venmo, we have insights into one out of every two card swipes in the U.S. This equates to roughly $3.1 trillion in annual purchase spend from more than 161 million bank customers.

Respecting this complete view of the consumer, we can create mutually beneficial relationships between those consumers and their favorite brands and financial services partners. These are relationships that otherwise would not have happened without our help. It's our advanced targeting that drives advertising performance - because performance matters, and it's our superpower.

Are you ready to become a shareholder and join a team filled with creatives and data scientists, consultants, and artists, to help redefine marketing?

Cardlytics has also acquired Bridg - Looking to work on a cutting edge data platform that touches nearly every consumer in the country? Are you interested in a unique opportunity to lead the cutting edge of marketing optimization and delivering data driven insights that empower brands? Good, because we want you!

Bridg has created the first true Customer Data Platform (CDP) that delivers a unified, view of consumer behavior to offline retailers and restaurants. Using our proprietary Bridg Bureau and data science, we are able to transform anonymous transaction data into marketable identities tied to purchase histories. Our clients use our platform to develop segmentation strategies and targeted audiences that drive transaction and sales growth through direct marketing across owned and paid marketing channels including email, SMS, social, digital, video and television.

We are committed to diversity, equity and inclusion, and leveraging our unique perspectives to grow our company to new heights, while ensuring Cardlytics is a great place where great people want to be.