Job details

Client Program Manager

Job Description:

Likewize is searching for a Client Program Manager to join our team at our our global Headquarters in Southlake, TX.

In this role, you will identify client needs and oversee the successful delivery of their services. Your ability to establish processes and provide consistent high levels of customer service in a cost effective manner will be key to your success.

Your day-to-day responsibilities include but are not limited to;

Support global program implementation and solution delivery as a technical and business process SME
Map processes into conceptual wireframes and render those into solution design opportunities

Liase with Customers and Business areas to support service delivery world wide
Monitor, control and support service delivery; ensure systems, methodologies and procedures are in place and followed
Develop a strong understanding of projects impacting service and ensure service impact is minimized

Own escalation process of major incidents, ensuring coordination of resolving parties, effective communication to Clients and post incident review
Interface with various internal stakeholders to communicate program status based on defined Account metrics

Continuously look for areas of improvement and proposes improvement initiatives

If you are who we are looking for, you will have the following education, skills and/or experience;

Bachelor’s Degree in Business, Industrial Engineer or related field; MBA a plus.
4+ years of experience with service delivery and solution design.
Wireless or Logistics industry experience preferred; experience in consulting preferable.
Experienced Service Management professional, with a passion for Service Improvement.
Excellent leadership and people management skills with previous experience as a Team Lead preferable.
Experience of managing 3rd parties and 3rd party delivered services.
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
Excellent written and verbal communication skills.
Willingness to support and mentor junior staff.
Able to work under pressure and meet deadlines.
Excellent organizational skills.
Solid analytic and problem solving abilities.
Bachelor’s Degree in Business, Industrial Engineer or related field; MBA a plus.
Bilingual a plus.

Our global headquarters in Southlake TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.

By Likewize

Founded in 1997 by Marcelo Claure, today Likewize is part of a family of disruptive companies at Softbank Group. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfun...

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INDUSTRY

Telecommunications Services

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Dallas, TX

DATE POSTED

July 22, 2023