Job details

Internal Communications & Engagement

Job Description:

Internal Communications and Engagement Specialist

Likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year. We are committed to delivering innovative solutions and exceptional service to our clients/customers. As our business continues to grow, we recognise the importance of effective internal communication to foster colleague engagement, align teams, and promote a positive company culture. We are seeking a talented and dedicated Internal Communications and Engagement Specialist to join our team and support our internal communications initiatives.

Position Summary

As an Internal Communications and Engagement Specialist, you will play a crucial role in shaping and executing our internal communication and engagement strategies. You will work closely with various stakeholders, including senior leaders, department heads, and colleagues across the organization. Your primary goal will be to develop and deliver clear, consistent, and compelling communications that inform, engage, and inspire our colleagues.

Primary Responsibilities

Develop and implement an internal communications strategy that aligns with the company's overall objectives and supports our organisational culture and values.
Collaborate with cross-functional teams to identify communication needs, gather information, and create engaging content for various internal communication channels, such as intranet, email newsletters, digital signage, and company-wide meetings.
Manage the annual colleague engagement survey, working with the provider to identify key trends and ensuring actions plans are in place across the business.
Support in the development of the employer brand, by helping to share our good news stories externally, and working to towards external recognition and awards (including best place to work) .
Write, edit, and proofread internal communications materials, including announcements, newsletters, memos, presentations, and other relevant content, ensuring clarity, accuracy, and consistency in messaging.
Coordinate and manage the editorial calendar for internal communications, ensuring timely delivery of key messages and initiatives.
Lead monthly engagement sessions with the colleague engagement group to ensure a regular rhythm of engagement activity across all areas of the business.
Plan company events, including offsites, Town Halls and colleague events
Support in the management of charity initiatives
Maintain and update the company intranet, ensuring content is up to date, relevant, and easily accessible to employees.
Implement feedback mechanisms to measure the effectiveness of internal communications and continuously improve communication strategies.
Assist in crisis communication efforts, including drafting communications plans and messages during challenging situations or organisational changes.
Collaborate with the marketing team to ensure consistency in brand voice and messaging across internal and external communications.
Stay informed about industry trends and best practices in internal communications, bringing innovative ideas and strategies to the team.

Job Requirements

Proven experience in internal communications or colleague engagement / HR role, preferably in a corporate environment.
Exceptional writing, editing, and proofreading skills, with the ability to craft clear, concise, and compelling communications for various audiences.
Strong understanding of communication and engagement best practices, including message development, audience segmentation, and content delivery channels.
Familiarity with intranet platforms and other internal communication tools.
Excellent project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Demonstrated ability to collaborate effectively with stakeholders at all levels of the organization.
High level of creativity, innovation, and attention to detail.
Proficiency in using Microsoft Office Suite, including PowerPoint, Word, and Excel.

What do we offer?

At Likewize, we care about you and your progression. We offer:

A competitive salary and benefits package
A supportive and collaborative culture
A fun and dynamic work environment
A range of learning and development opportunities
Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

Access to a GP at any time with prescriptions delivered to your home or work
Enhanced Maternity, Paternity & Adoption
My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
A fully paid employee assistance programme
Free access to the company gym

Free onsite car parking
The opportunity to earn an additional yearly bonus of 5% of your annual salary

If this sounds like you, apply now and join our team!

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

By Likewize

Founded in 1997 by Marcelo Claure, today Likewize is part of a family of disruptive companies at Softbank Group. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfun...

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INDUSTRY

Telecommunications Services

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Dallas, TX

DATE POSTED

July 22, 2023