Client Services Intern, LATAM

MAIN PURPOSE

The Client Intern is responsible for assisting the Client team in both Client Service and Client Relation Management activities of the Cartier Brand in the territory of South America (Latin America, Brazil, and the Caribbean).

KEY RESPONSIBILITIES

Operationally support the client service strategy implementation:

• Assists the Client Service Operations Manager in the market strategy implementation, adapting the CS global policy and the service management, respecting the service code of the Brand.

CRM Actions + VIP treatments + CS events:

• Assist in Pre & CRM action organization.
• Manage logistics of all printed material.
• Creation of invitations, sending, follow up and management of invitations.
• Aid in consolidation of orders from Cartier LAC, Boutiques and Specialist for CRM tools such as CRM gifts, Greetings Cards, Diamond tools, etc.
• Assist in the deployment of E-mail Campaigns.

Internal Communications:

• Assist on creating and updating department presentations (MBR, CARE, CS Ambassador and Boutique seminars).
• Production and Tracking:
• FedEx: Shipping and tracking of all packages from department.

JOB PROFILE

• Bachelor’s degree in Business Administration, Marketing or related field preferred.
• Prior experience in similar position.
• Prior experience in an office work environment.
• Proficiency in Microsoft office Word, Excel, and PowerPoint required.
• Bilingual (English/Spanish) required. Portuguese a plus.
• The successful candidate will have the following personal qualities:
• Good planning and organizing skills.
• Ability to prioritize, plan work activities and multi-task.
• Good communication skills, written and verbal.
• Good time management skills.
• Pro-active and dynamic.