Job details

Client Services Representative

PayTrace - Remote

The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver a 5-Star customer service experience.

Please note the shift for this position is 5:00 am PST to 2:00 pm PST.

What you'll do:

Troubleshoot, diagnose, and resolve technical hardware and software issues.
Research questions/issues using available information and resources.
Identify and escalate situations requiring urgent attention.
Log all help desk interactions via computerized ticketing system (Team Support).
Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.
Share information with other team members on how problems or issues were solved.
Perform PayTrace product training and product demonstrations to end users.
Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.
Competently and confidently interacts with our merchants and sales partners.

What we need from you:

High School Diploma or equivalent required, college degree preferred.
A minimum of 1 year customer service work experience.
Problem-solver mindset.
Polished written, verbal, and presentation communication skills.
Positive team player, group collaborator, and interpersonal communicator.
Fluent in Microsoft Outlook, Word, Excel, and PowerPoint, and able to quickly learn other relevant programs.
High level understanding of the computing landscape, including operating systems, browsers, and peripherals (printers and other attached hardware).
Flexible and eager to learn and work on diverse tasks as needed.

How to be an all star (Preferred):

Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.

Who we are:

For nearly two decades, PayTrace has helped merchants find opportunities and qualify for interchange optimization. We’re the B2B payment experts, helping merchants build better, more reliable payment solutions with a deep roster of ISV partners, more than 300 reselling partners, and a 5-star client service team.

North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

North American Bancard Glassdoor Company Review

3.6

North American Bancard DE&I Review

No rating

CEO of North American Bancard

Marc Gardner

Approve of CEO

By North American Bancard

Our vision is a new paradigm of commerce that simplifies the modern business model — driving smarter operations, enhancing security, and fostering effortless personal interaction between merchants and their customers. Our mission is to be the eas...

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FUNDING

Private

INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Troy, MI

DATE POSTED