Job details

Team Lead, Partner Relations

NAB- Remote

Lead, develop, and coach Partner Relations Advisors in managing and building relationships, providing services, resolving complex issues, and providing solutions to Sales Partners with the goal of growing revenue and production.

What you'll do:

Lead, develop, coach, and inspire Partner Relations Advisors on building and maintaining relationships, call handling, Sales Partner commission, pricing, and problem resolution
Serve as the subject matter expert on processes, tools, and products.
Serves as escalation for Partner Relations issues.
Monitor team productivity and ensure expectations are met
Keep abreast of, and communicate specific changes to Sales Partner procedures and products
Collaborate with cross-functional departments to resolve Sales Partner issues.
Investigate and determine root cause of issues and suggest solutions for improvement to management.
Assist with hiring and training team
Monitor daily workload and report concerns to manager
Communicate trending Sales Partner issues to leadership
Share ideas to increase Sales Partner portfolio

What we need from you:

High school diploma and at least five year’s customer / account management experience within the financial services industry
Experience building and maintaining high impact / key customer relationships
Ability to coach, lead, develop, train, and mentor staff
Excellent customer service skills and professional manner
Practice active listening skills: give full attention to what customers are saying, take time to understand the points being made, ask questions as appropriate, and respond in a pleasant manner
Contain a service mindset by actively looking for ways to resolve customer concerns and issues
Ability to multi-task and handle key account relationships
Excellent oral and written communication skills, including the ability to deliver presentations and training
Exceptional organizational skills and strong attention detail
Experience with Microsoft Office and email
Knowledge of GSuite (Google for Work)
Prior experience using financial services or merchant services software
Knowledge of NAB-specific systems and reporting
Strong mathematical skills needed to understand and handle commissions and pricing

Education and Experience (preferred):

Strong working knowledge of Merchant Services / payments industry
Prefer Associate’s or Bachelor’s degree
Prefer prior experience leading or managing teams
Ability to create and maintain Excel spreadsheets
Ability to learn and retain larges amounts of detailed product specific information

North American Bancard

helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

North American Bancard Glassdoor Company Review

3.6

North American Bancard DE&I Review

No rating

CEO of North American Bancard

Marc Gardner

Approve of CEO

By North American Bancard

Our vision is a new paradigm of commerce that simplifies the modern business model — driving smarter operations, enhancing security, and fostering effortless personal interaction between merchants and their customers. Our mission is to be the eas...

22 jobs

FUNDING

Private

INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Troy, MI

DATE POSTED

June 16, 2023