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Client Success Coordinator

Hi, we're TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world's leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We're proud to have been repeatedly recognized as one of America's fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company's success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We're looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our client success team focuses on the happiness of our clients. Each Client Success Coordinator is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product. It's their job to take what's been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Coordinator is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.

What you'll do

Work alongside Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services
Create client programs in our Salesforce platform and troubleshoot any issues with program or leads
Respond to client feedback and provide recommendations and optimizations for their campaigns
Conduct cadenced outreach to customers, checking in on their campaigns and touching base to review performance and gather feedback.
Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting
Onboard new clients and develop and present Campaign Reviews to discuss high level business strategy with top clients
Help establish processes to increase efficiency and offer creative solutions to solve problems
Help with onboarding new team members

Who you are

Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
1+ years of professional experience in a client facing role
Familiarity with Salesforce, or other CRM tools
Excellent communication skills through various digital communication including slack, email and over the phone
Excellent time management skills and the ability to multitask while upholding a high level of accuracy
Organized and detail-oriented
Creative, problem solving ability

What we offer you

Our benefits and programs are designed to make your life better for you and your family..

Flexible schedule with remote, hybrid and on-site options
Comprehensive medical, dental and vision insurance
401K with company matching
Flexible paid time off
Paid maternity and paternity leave
Pet insurance for your furry family members and co-workers
Wellness perks that include the Headspace App and monthly fitness reimbursements
Ongoing career development opportunities, mentorship program, bucket list benefit, and more
In-office snacks, beverages, catered meals, and even some ping pong

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary Range
TechnologyAdvice seeks to hire top-tier individuals across the world and intends for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision.

Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Annual pay range

$48,000—$50,000 USD

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice Glassdoor Company Review

4.4