Client Success Manager - Enterprise Accounts

Maven is looking for a highly motivated and professional Client Success Manager to manage a portfolio of enterprise accounts. As an Enterprise Client Success Manager, you will be responsible for the successful implementation of Maven solutions for family benefits, as well as the ongoing management of Maven's partnerships with companies that employ 1,000 - 25,000 employees. You will play a critical role in the success of Maven's enterprise portfolio development. To achieve target enrollment and revenue goals, you will ensure that your assigned enterprise clients are delighted with Maven's products and promote Maven to their employees year over year.

As a Client Success Manager of Enterprise Accounts at Maven, you will:

• Be the face of Maven for all client-related needs throughout the client lifecycle (implementation, launch and ongoing relationship)
• Lead end-to-end implementation of assigned enterprise clients to help ensure seamless, program launches and strong enrollment for each new client
• Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
• Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
• Consult clients on ways to better support their working parents based on Maven's industry expertise and program resources
• Manage client issues and escalations, collaborate with cross-functional teams such as member support, program operations, data analytics, product, and sales as required
• Provide member performance and program metrics on an ongoing basis to your client teams as part of regular meeting touchpoints throughout the year
• Own communications to meet mutually agreed upon goals, including but not limited to quarterly business reviews, external client meetings/events and other project plans; be prompt, responsive, and professional in all client-facing communications and interactions
• Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.
• Leverage data and analytics to expand and optimize programs
• Own renewals, upsells and support expansion opportunities for all assigned clients

We're looking for you to bring:

• 3 - 4 years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
• Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success
• Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders
• Strong interpersonal skills; must be able to develop and grow relationships with clients
• Strong analytical and problem solving skills; ability to understand data and present information to clients
• Track record of high client satisfaction ratings and proven renewal success
• Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, upsells, and account management)

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Experience with managing high volume of clients is preferred
• Experience at a digital health company in the health, wellness, or family health space is preferred
• Experience supporting health benefit programs for employer or payer clients is a bonus
• Salesforce, Looker and/or Microsoft suite experience

For candidates in NYC, CO, or CA, the base salary range for this role is $90,000 - $120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.