Clinical Associate

Why we need you!

Valera Health is seeking a remote Clinical Associate for our virtual practice who provides administrative expertise to support our provider team and ensure all patients receive high quality, efficient care. Be part of a compassionate care team dedicated to elevating mental health care.

Responsibilities of the Clinical Associate:

• Schedules patient appointments
• Maintains providers' schedules
• Opens, closes, and adjusts provider appointment panels
• Monitors patient flow and keeps appropriate clinical personnel informed of patient flow issues
• Administratively supports clinical leads and providers, including coordinating meetings, taking minutes, maintaining shared files and resources, updating manuals and workflows
• Support receptionist with answering phone calls, monitoring/responding to email inquiries, and handling records requests
• Review provider productivity to verify KPI's are being met
• Facilitate administrative process for patient discharges
• Support Medical and Clinical Directors with clinical and program initiatives
• Performs all other duties and tasks requested to ensure the efficient overall performance of the practice
• Completes prior authorization requests for medications

You will love this role if you:

• Have an interest in behavioral health and use passion, compassion, and care to serve patients with behavioral health needs
• Are comfortable with technology and using different platforms simultaneously
• Are detail-oriented, organized, and able to juggle different priorities

Qualifications Clinical Associate:

• Two years of experience in a medical or mental health practice setting is strongly preferred
• Associate degree required; Bachelor's Degree preferred
• Bilingual in Spanish or Chinese preferred
• Ability to interface with providers and company-wide leadership teams
• Comfort with working from home on a remote team
• Self-starter, proactive attitude
• Experience working within an EMR

We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.