Job details

Customer Support Team Leader (HCF Jamaica)

Clipboard Health is a rapidly growing tech startup revolutionizing healthcare talent. We seek a Customer Support Team Leader to coach and improve agent performance while enhancing customer experience.

Skills

Coaching experience
Customer service expertise
Familiarity with support tools like Zendesk and Five9

Responsibilities

Monitor agent performance metrics to maintain quality assurance scores above 90%
Provide coaching based on QA feedback and customer survey responses
Handle customer escalations effectively
Ensure schedule adherence and desired productivity levels
Maintain coaching logs and provide regular feedback

Benefits

Remote work flexibility
Opportunities for professional development
Diverse and inclusive work environment

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Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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