Job details

Customer Support Team Leader (HCF Canada)

Clipboard Health is a fast-growing tech startup focused on improving the lives of healthcare professionals through an app-based marketplace. They are looking for a Customer Support Team Leader who excels in coaching and performance management.

Skills

Coaching skills
Customer service experience
Performance monitoring
Conflict resolution
Team building

Responsibilities

Monitor agent performance and maintain quality assurance scores above 90%
Provide coaching to agents based on QA feedback and metrics
Handle escalations from unhappy customers
Ensure schedule adherence and desired productivity levels
Maintain coaching logs and provide feedback to agents
Navigate support tools like Zendesk, Metabase, and Five9
Resolve team members' issues and conflicts
Initiate performance management steps when necessary
Conduct team-building activities

Benefits

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Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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