Job details

Customer Support Team Leader (HCF Philippines)

Clipboard Health is an innovative tech startup focused on connecting healthcare professionals with talent needs. We are looking for a Customer Support Team Leader who excels at coaching and improving agent performance while maintaining a high standard of customer experience.

Skills

Coaching
Customer service
Performance evaluation
Conflict resolution
Team management

Responsibilities

Monitor agent performance including quality and productivity metrics
Provide coaching and feedback based on QA observations
Handle escalated customer issues
Ensure schedule adherence and desired productivity levels
Maintain coaching logs and provide regular feedback
Initiate consequence management for low performance
Delegate tasks and lead team building activities

Benefits

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Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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