Job details

Customer Support Team Leader (HCF USA)

Clipboard Health exists to improve lives by connecting healthcare professionals with facilities, enabling flexibility in their work. They are seeking an excellent Customer Support Team Leader to coach and elevate agent performance.

Skills

Coaching
Customer Service
Performance Management
Conflict Resolution
Time Management

Responsibilities

Monitor agent performance metrics
Provide coaching based on QA feedback
Handle customer escalations
Ensure schedule adherence and productivity levels
Maintain coaching logs and provide regular feedback
Lead team building activities

Benefits

Flexible work environment
Opportunity to work with a fast-growing startup
Continuous training and development

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Clipboard Health Glassdoor Company Review

4.0

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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