Job details

Customer Support VoC Analyst

Clipboard Health aims to empower healthcare professionals and facilities via an app-based marketplace. The VoC Analyst will improve customer satisfaction through analysis of customer feedback.

Skills

Customer feedback analysis
Strategic thinking
Verbal and written communication
Cross-functional collaboration
Technical proficiency with VoC tools

Responsibilities

Gather customer insights from various channels
Collaborate with internal teams on Voice of Customer strategy
Design and implement CX measurement frameworks
Analyze VoC data for trends and actionable insights
Provide training and support on VoC tools

Education

Bachelor's Degree in relevant field

Benefits

Flexible remote work
Growth opportunities
Inclusive company culture
Health benefits

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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