Data Analyst (Remote)

Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

As a Data Analyst within our Worker Operations Team, you’ll play a key role in centralizing data across our marketplace tools, making it accessible and actionable for operational leaders in multiple support functions. Your expertise will shape data-driven decisions that enhance customer experiences and drive operational excellence.

You are adept in SQL, have 3+ years of experience managing data warehouses and crafting impactful visualizations, and bring a meticulous eye for detail, along with a deep curiosity and analytical mindset.

This role is fully remote, but we are currently not recruiting candidates based in the USA or Canada.

Key Responsibilities

• Optimize Technical Infrastructure: Oversee our technical infrastructure—from servers and networks to databases and applications—to preemptively identify and address performance issues, bolster security, and reduce system errors.
• Data Management & Integrity: Execute complex SQL queries to manage custom tables, ensuring data accuracy, reliability, and readiness for business-critical analyses.
• Dashboard Development: Use data visualization tools to craft intuitive, high-level dashboards that give clear insights into essential customer support metrics, enabling leaders to make informed, strategic decisions.
• Cross-Functional Collaboration: Partner with stakeholders to assess data needs, ensuring relevant, accessible data supports each team’s unique objectives.
• Data Strategy for New Initiatives: Collaborate with the TechOps team to identify, track, and present data that supports innovative customer experience projects.
• Documentation & Workflow Transparency: Develop comprehensive documentation for queries, processes, and dashboards, fostering knowledge-sharing and continuity across data workflows.
• Strategic Memos & Scoping: Draft investment memos and strategic plans for data-related initiatives that optimize customer support capabilities.
• Patch Management: Oversee testing, deployment, and validation of security patches across our infrastructure to protect data integrity and service continuity.

Qualifications

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA Security+, Cisco CCNA) are a plus.
• Technical Proficiency: Proven background in technical support, IT operations, or system administration, particularly in high-paced environments. Skilled in diagnosing technical issues and implementing effective solutions.
• Systems Knowledge: Familiarity with major operating systems (Windows, Linux) and cloud platforms (AWS, Azure) is advantageous.
• Scripting Skills: Proficiency with scripting languages (PowerShell, Python, Bash) for task automation.
• ITIL Knowledge: Understanding of ITIL framework best practices, especially in incident management and service delivery.
• Analytical & Communication Skills: A strong analytical mind with the ability to communicate complex technical details to non-technical stakeholders.
• Attention to Detail: An unwavering commitment to high standards in technical operations.
• Independent & Collaborative: Able to prioritize tasks, work autonomously, and collaborate effectively within a team to meet service level agreements.
• Growth-Oriented: A drive for continuous learning, staying on top of industry trends, and developing new technical skills.

System Requirements

• Minimum 15Mbps internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB RAM
• Quiet workspace with reliable power and internet

This is a fully remote role that offers flexibility, autonomy, and the chance to work with a team driven by a shared commitment to excellence.