Knowledge & Content Specialist

Overview 

We are seeking a skilled Knowledge & Content Specialist to join our team and enhance our knowledge base. The ideal candidate will specialize in rewriting and organizing Standard Operating Procedures (SOPs), Processes, and How-To guides to ensure clarity, accessibility, and user-friendliness. This role requires a meticulous approach to documentation, a deep understanding of technical and process documentation, and the ability to communicate complex information in a simple, understandable manner.

 Responsibilities

• Rewrite and standardize SOPs, Processes, and How-To documents to improve readability and comprehension.
• Collaborate with subject matter experts (SMEs) to gather information on processes and procedures.
• Ensure all documentation meets company standards and adheres to best practices in technical writing.
• Manage the documentation lifecycle, including review, revision, and update of existing materials.
• Utilize documentation tools and software to create a structured and searchable knowledge base.
• Assist in the development and implementation of documentation style guides and templates.

Skills and Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Excellent attention to detail and the ability to create clear and concise documentation.
• Proven track record of improving team accuracy, efficiency, and performance.
• Strong analytical and problem-solving skills, with the ability to proactively identify and address issues.
• Effective communication and collaboration skills, including the ability to work with cross-functional teams.
• Familiarity with legal and compliance considerations related to document operations.
• Proficiency in using knowledge base software and tools.
• Prior experience in process improvement initiatives is a plus

Background Traits:

• Analytical thinker with the ability to understand and dissect complex processes.
• Self-starter who can work independently but also collaborates well in a team environment.
• Excellent problem-solving skills and the ability to adapt to changing requirements.
• Passion for continuous learning and staying up-to-date with the latest industry trends and documentation technologies.
• Experience in the specific industry relevant to the company can be beneficial but is not mandatory.

System Requirements