Job details

Quality Assurance Specialist

Clipboard Health is seeking a Quality Assurance Specialist to monitor and evaluate inbound customer interactions, provide feedback, and support quality standards within the organization.

Skills

Strong analytical skills
Effective communication and feedback delivery
Problem-solving abilities
Professional written and verbal communication
Attention to detail

Responsibilities

Monitor and evaluate inbound emails and chat interactions
Identify performance trends and areas for improvement
Provide detailed feedback to Team Leaders
Collaborate with management to implement quality assurance strategies
Utilize QA data to analyze trends and provide recommendations

Education

None specified

Benefits

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COMPANY RATING

4.0

Diversity & Inclusion

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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