Quality Assurance Specialist

Skills

• Strong analytical skills
• Effective communication and feedback delivery
• Problem-solving abilities
• Professional written and verbal communication
• Attention to detail

Responsibilities

• Monitor and evaluate inbound emails and chat interactions
• Identify performance trends and areas for improvement
• Provide detailed feedback to Team Leaders
• Collaborate with management to implement quality assurance strategies
• Utilize QA data to analyze trends and provide recommendations

Education

• None specified

Benefits