Job details

Voice Customer Service Representative (Canada)

Clipboard Health aims to improve lives by connecting healthcare professionals with facilities through an app-based marketplace. They seek a Voice Customer Service Representative for their Worker Operations Team to ensure safety and reliability.

Skills

Proficient in English
Customer support experience
Telephonic customer support
CRM experience
Empathetic problem resolution
Excellent communication
Team collaboration
Adaptability

Responsibilities

Communicate with customers via telephone, live chat, and web communication channels
Investigate attendance and quality incidents across the marketplace
Communicate resolutions empathetically to diverse stakeholders
Work efficiently to resolve customer inquiries
Develop reliability initiatives to improve overall marketplace quality
Collaborate with cross-functional teams
Manage communication on multiple platforms
Stay updated on product changes

Benefits

To read the complete job description, please click on the ‘Apply’ button

Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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