Cloud Operations Specialist - VIRTUAL!

The Role

The Cloud Operations Specialist is responsible for, maintaining and improving the systems that keep the backend infrastructure running smoothly and securely. As a Cloud Operations Specialist you will work closely with the other members of the broader Cloud Support teams in day to day operational knowledge transfers, maintenance and support.

The role requires you to have hands-on technical OS and cloud experience with a “can-do” approach towards cloud, environment automation / management and continuous improvement.

The Cloud Operations Specialist will be engaged in a number of operational activities including maintain standards and stability across the IaaS/PaaS environment, maintain and update productional OS AMI’s, participate in Vulnerability Management, SOC1/SOC2 Audits and Client Compliance Audits.

This individual should be a self- starter, focused, motivated, flexible with good communication skills. This role is a virtual/work from home/remote opportunity. Be part of a team that is taking our enterprise solutions to the cloud!

Role Requirements

• Advanced in Windows and Linux. Terraform, AWS, Operations experience is required. L2/3 support. Cloud based computing experience.
• Minimum 5 years of hands on experience in Linux administrator - focus on RedHat Enterprise versions 7 and 8.
• Practical hands on experience with build, patch, compliance, and L2/3 support.
• Minimum 2 years of hands on experience with AWS IaaS/PaaS configuration and support.
• Terraform experience is required.
• Practical hands on experience with writing Puppet integration, preferred but not required.
• Bachelor's degree or equivalent work experience.

Duties and Responsibilities

• Provide support and maintenance of the AWS IaaS & PaaS environments, providing application stability and resiliency with 99.5% uptime.
• Provide L2/3 AWS Linux and Windows support of AWS EC2 infrastructure.
• Provide support within the various PaaS/IaaS components of the cloud frameworks, including network/access, security and storage.
• Work within DevOps framework to develop and deploy infrastructure as code (IaC) using Terraform and Cloud Formation.
• Deploy automation solutions using OS scripting, AWS SSM automation documents and other automation tools.
• Maintain OS and CIS standards using Ansible configuration management stack.
• Provide subject matter expert support for multiple high value AWS services such as Lambda, AWS Backup and EventBridge.
• Assist in Change, Incident and Problem management.
• Monitor, analyze and remediate vulnerabilities and findings.
• Manage and adhere to SOC1, SOC2 compliance controls.
• Provide attestation evidence in support of audit and compliance activities.
• Ability to quickly ramp up on new cloud technologies and translate traditional and other cloud-related experience.
• Work with technical and business units across the organization as an operational reference point, offering advice, support and guidance on OS and infrastructure related issues.
• Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.

Other Skills

• Working knowledge of AWS cloud framework, including storage (S3/EFS/DFS cluster).
• Working knowledge to support WindowsOS in operational capacity.
• Experience installing, configuring, and maintaining services such as ntp, smtp, Apache, etc.
• Knowledge on Linux LVM/NFS/Auto FS.
• Familiar with cloud security frameworks, compliance requirements and security operations.
• Some knowledge of NIST 800-53 and ISO 22301 standards and controls would be a plus.
• Experience in patch management and AWS Patch Manager.
• Need to have knowledge on DR activity/Storage migration.
• Monitoring & event management & alert dispatch for PaaS / IaaS.
• Incident, Problem, Change, Request for IaaS and/or PaaS.
• Advanced English oral and written communication skills.
• Confident but reassuring customer-facing style and excellent organizational skills.
• Good team player skills coupled with good analytical skills.
• Good understanding of Cloud concepts, architectural principles and experience in operating within a cloud environment.
• Self-motivated learner with drive to investigate problems with minimal instruction and supervision.
• AWS Solutions Architect – Associate Certification (SAA-C01 or SAA-C02) preferred but not required.

Work Conditions

• Shift is 8-5 CT, M-F. One week of on call duty, every 4-6 weeks.
• Will be required to undertake security background check.
• Positively react to change as the Company evolves and the needs of the environment change.
• Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.

**US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.**

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

#LI - Remote

P&T

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $90,200.00/year (for full time employees) and the estimated maximum base salary for this role of $143,100.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.