Customer Success and Adoption Manager

Acting as the customer’s trusted CDP advisor and advocate, Customer Adoption Executives manage a system of checks and balances between the company and the customer, understanding our customer’s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their CDP project is a... success. Develop & leverage reports, dashboards, and data to summarize customer projects and statuses, both to internal audiences as well as back to your customers. Perform analysis of customer activity across multiple parts of the Cloudera organization, including summarizing data from Support, Services, & Training and identifying trends, gaps, or issues from these data sets and communicating those to stakeholders (internal and external). Cloudera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics