Inside Partner Account Manager, ASEAN

The Inside Partner Account Manager (IPAM) at Cloudflare is responsible for a wide range of tasks to facilitate partner success. This includes recruiting, onboarding, and enabling targeted partners within the ASEAN region. You will also build and maintain strong relationships with partners, set goals, develop partner plans, and track progress to drive deal registrations and partner-initiated sales. By collaborating with various internal teams, such as sales and marketing, you will also lead demand generation initiatives to enhance partner engagement.

To excel as an Inside Partner Account Manager at Cloudflare, candidates should have at least 3 years of experience working with partners, preferably in the technology or cybersecurity sectors. Strong interpersonal and presentation skills are essential, along with confidence in communicating with partners. Familiarity with the cloud infrastructure ecosystem is highly preferred. Fluency in Thai or Vietnamese is a bonus to navigate partnerships in those regions. A combination of an entrepreneurial mindset, a passion for continuous improvement, and technical competence will set you up for success in this role.

At Cloudflare, we believe in teamwork and support! As an Inside Partner Account Manager, you will collaborate closely with various teams, including sales, solutions engineering, and marketing. You'll receive guidance during onboarding and throughout your career, ensuring you have the tools and resources necessary to succeed. Plus, you’ll have the opportunity to lead training sessions and participate in sales enablement initiatives, allowing you to enhance your skills and increase your effectiveness as a partner manager.

The Inside Partner Account Manager contributes to Cloudflare's mission to build a better Internet by empowering partners to take full advantage of Cloudflare's offerings. By effectively managing relationships and promoting partner success, you play a key role in expanding Cloudflare’s reach and driving revenue growth through partner-initiated sales. Your ability to strategically collaborate with partners and drive demand generation campaigns directly impacts our goal of enhancing Internet security and performance for all users.

Cloudflare is not just a technology company; it's a community! As an Inside Partner Account Manager, you will thrive in a diverse, inclusive environment that values your input and encourages learning. With recognition from Entrepreneur Magazine and Fast Company, Cloudflare fosters a culture that supports innovation and personal growth. The company offers a flexible hybrid work model, competitive benefits, and opportunities to engage in meaningful projects that contribute to a free and open Internet.

When answering this question, highlight specific experiences that demonstrate your ability to build and maintain strong partnerships. Discuss any challenges you faced and how you overcame them, showcasing your strategic thinking and problem-solving skills. Mention any metrics that signify success in your achievements.

In your response, emphasize the importance of mutual collaboration. Talk about how you engage partners in setting achievable goals, aligning expectations, and creating partner plans that foster growth. Share any tools or methodologies you utilize to track and measure progress.

Provide a detailed example of a campaign where you worked closely with a partner to drive results. Discuss the goals, implementation process, and measurable outcomes. This showcases your ability to lead initiatives that have a direct impact on partner success and revenue growth.

Outline your onboarding process, emphasizing how you customize it to meet the partner's specific needs. Share how you ensure partners understand Cloudflare's value proposition and provide any training or resources they need to hit the ground running.

When discussing conflict resolution, focus on your approach to active listening and maintaining open communication. Share specific examples of how you’ve navigated challenges and worked toward mutually beneficial solutions that strengthen the partnership.

Talk about the key performance indicators (KPIs) that matter most in managing partner relationships. Explain how you analyze deal registrations, partner-initiated opportunities, and sales, and how these metrics inform your strategy for enhancing partnership success.

Express your commitment to continuous learning by discussing how you follow industry news, participate in webinars, and engage with professional networks. Specific examples of how this knowledge has influenced your approach as an Inside Partner Account Manager will strengthen your answer.

Frame your answer around the strategic importance of partnerships in driving growth and innovation within the tech sector. Discuss how strong partner relationships can enhance a company's portfolio, expand market reach, and improve customer solutions, demonstrating your understanding of the value partners bring.

Share insights from past experiences where you’ve successfully led demand generation efforts with partners. Address the tactics you used and the results achieved, showcasing your ability to create compelling campaigns that generate pipeline and revenue.

Reflect on your passion for building relationships and helping partners succeed. Highlight your enthusiasm for technology and how the prospect of contributing to a better Internet aligns with your career goals and personal values.