Implementation Engineer

Clutch is a revolutionary vertical SAAS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers. As one of our technical post-sale consultants, you will drive design, configuration and delivery of Clutch’s platform.This role is a good fit for people with strong communication skills and a technical backgrounds who enjoy communicating and empathizing with both internal and external stakeholders.
#LI-Remote

You'll be responsible for:

• Lead technical implementations for our customers

• Testing and reporting, collaboration with product and engineering

• Work with and directly support our customers to craft the best possible experiences for users in Clutch

• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments

• Be an expert on Clutch’s platform capabilities and app design patterns

• Work closely with cross-functional teams to improve and evolve products

• Manage the day-to-day operational and tactical aspects of multiple Implementation projects

• Effectively communicate plans, progress and status to both internal and Customer stakeholders

• Collaborate with Customer Success, Product and Engineering teams within Clutch to run beta programs for new features, improve the platform, and grow our fintech community

Skillset you will bring

• Excellent communication skills; both written and verbal. Comfortable leading meetings with customers

• Ability to identify and clearly communicate pragmatic solutions to complex integration problems.

• Background in Computer Science or strong technical training

• 2+ years experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js, etc)

• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.)

• Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems.

• Ability to read, write, and understand code in multiple programming languages

• Knowledge of python, javascript, typescript, json, github and terminalSuperior time management skills to manage multiple external customers simultaneously

• A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that most people could understand

Why you should join @Clutch?

• Impactful Work: Directly contribute to initiatives that empower millions of Americans with better financial solutions.

• Inclusive Culture: Thrive in a diverse, welcoming workplace where innovation and ideas reign supreme.

• Leadership and Growth: Work alongside and learn from industry experts in a company that values professional development and career growth.

• Competitive Benefits: Enjoy a competitive compensation package, equity options, flexible PTO, remote work opportunities, and substantial professional development allocations.

Benefits and Perks:

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off and National Holidays: Enjoy PTO days yearly and Holidays for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.