Staff Designer

About the Role

Clutch is expanding its design team! We're seeking a seasoned staff product designer to help innovate in the fintech space, revolutionizing how credit unions operate and attract a new generation of customers.

We appreciate designers who think deeply about people and processes, not just pixels, and love getting their hands dirty with customer research. The ideal candidate for this team has experience with building both business tools and service-oriented consumer products.

The role requires the ability to wrangle large and complex projects all the way from co-defining the product strategy down to sweating the fine design details.

About the Team

At Clutch, design isn't just a department—it's the driving force behind our mission. We believe a seamless user experience can empower credit unions to compete and offer superior banking to everyday people. By crafting intuitive experiences, we help credit unions guide their members toward financial freedom.

Our growing design team is fully remote in the U.S. and Brazil. It is diverse, collaborative, ambitious, and empowered to take on our company’s biggest challenges.

What You’ll Do

Within 3 months you will:

• Acquire Deep Domain & Process knowledge: Get fully onboarded with the credit union fintech domain, company vision, user needs, and design processes.

• Build Relationships: Establish strong collaboration with cross-functional teams, including Product, Engineering, and Customer Success

• Contribute Early: Begin contributing to ongoing design projects, in discovery, exploration, build and test phases.

Within 6 months you will:

• Lead Key Design Initiatives: Take full ownership of larger, more ambiguous, higher-impact design projects. You’ll lead end-to-end design efforts, from concept to execution, working closely with Product and Engineering teams to deliver solutions.

• Unify Products: Shape design guidelines, patterns, and best practices to ensure consistency across products. Help connect the dots across products by identifying common needs.

• Mentorship & Thought Leadership: Mentor junior designers and facilitate strategic workshops and complex reviews.

• Impact on Product Roadmap: Provide key insights and design direction that help shape the product roadmap based on user research.

• Help grow the team: Interview senior candidates

Within 9 months, you will:

• Shape Design Culture: Take on a larger initiative around improving design culture and/or refining team processes.

• Shape Company Strategy and Roadmaps: Help identify strategic product opportunities by organizing and running vision and product exploration workshops, while aligning design goals with business objectives.

• Creative Influence Across Teams: Have a strong voice in cross-functional leadership discussions, influencing product direction and priorities.

What You’ll Bring

• Experience: At least 8 years of relevant experience as an individual contributor on an in-house product design/experience design team.

• Portfolio: A portfolio with native and/or web projects that highlights your approach to problem solving, as well as the solutions themselves. Case studies should demonstrate your skills in research, user experience, visual design, and interaction design.

• Communication: Excellent communication and storytelling skills, in writing and in speaking. Has a well-defined design process.

• Teamwork & Leadership: Experience partnering with Product, Engineering and Sales to craft broader product strategy and execute against it.

• Mentoring: Coaching more junior designers

• Scrappiness and ambition: Ability to make a big impact in a fast paced, can do, startup environment

Bonus Points:

• Experience with fintechs and/or credit unions

• Service Design experience

• Systems Thinking, Systems Design experience

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.